Building Manager

FirstPort; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading property management company in the UK is seeking a Building Manager to oversee operations at a premier residential development in London. The successful candidate will ensure high standards of customer service and health and safety compliance while managing daily on-site activities. Ideal applicants will have a background in property management, experience in customer service, and a strong understanding of building maintenance processes. This role offers an opportunity to shape the resident experience and lead a dedicated team.

Benefits

Competitive salary

Core benefits packages

Exclusive discounts on additional benefits

Ongoing training and support

Qualifications

• Experienced manager in residential management or customer service.
• Knowledge of COSHH and RIDDOR, with ability to carry out risk assessments.
• Inspiring leader with a focus on service delivery.

Responsibilities

• Manage operation and resources to ensure effective property management.
• Ensure health and safety compliance and carry out maintenance tasks.
• Liaise with residents and assist in all matters related to their home ownership.

Skills

Customer Service

Health and Safety Compliance

Building Maintenance

Education

Experience in property management

Job description

Social network you want to login/join with:

Job Sector: Large & Complex

Hours: Monday to Friday (09:00 - 17:00)

As Building Manager you will contribute to our vision of being the UK's favourite residential property manager by:

Assisting the Property Manager in the provision of high-quality effective management services to the development. The Building Manager is responsible and accountable for the efficient management of the on-site operation and resources. This role is essential in driving exceptional levels of customer service to create a new market leading, 5-star integrated property service within a regional flagship portfolio. The successful candidate will be passionate about service delivery and ensure all activity is focused on adding value to our customer experience. The role will involve extensive customer interactions working to continually evolve and improve our service, in line with our customers’ expectations. Responsible and accountable for ensuring all Health and Safety Compliance processes and procedures are implemented in line with Company Policy.

The Building Manager reports directly into the Property Manager.

About You

You will be an experienced manager who has previously worked with the public, ideally in a residential management, customer service or property / construction capacity. You will understand building maintenance and be an expert in all thing’s health and safety. You will have knowledge of COSHH, RIDDOR and be able to carry out risk assessments. A desire to understand the legal and financial aspects, relating to managing residential properties an advantage. As an inspiring people leader, you work closely with your team to achieve the best results for your workforce and customers.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• Ensure all communal areas and other necessary aspects of the development are presentable to the highest standard, fully serviced and properly maintained
• To take in parcels for residents and ensure disclaimers are signed
• Assist residents in all matters (within reason and guidelines laid down by the Managing Agent) to ensure the ongoing enjoyment and benefit of their home ownership
• Effective liaison with residents, addressing queries and concerns in an effective and timely manner
• Liaising and working with the neighbourhood officer on a regular basis to build a community for both affordable and shared ownership residents, highlighting any issues that may arise so these can be dealt with effectively for the smooth running of the development
• Undertake light repairs and general maintenance to communal areas to exacting standards as directed by Property Manager, to deliver value for money service versus third party contractors and retaining the desired aesthetics on site. Ensure the office area is to a presentable standard
• Ensure replacement of all defective light bulbs, switches, tubes, etc and carry out any minor repairs possible
• To ensure that you know all the operating procedures for all technical/IT systems on the site and maintain all equipment, ensuring it is operable and in safe condition
• Supervision of daily inspection routines and reporting, to ensure high standards of cleaning and maintenance are maintained throughout - to include regular monitoring inspections and reporting of notable matters to the Property Manager so that works orders can be raised where necessary
• To be fully conversant with all the site manuals, operating procedures, and operation of the communal M&E items
• Advise the Property Manager of any omissions relating to the M&E documentation or OEM manuals
• Identify specific training issues that may be required from the manuals and liaise with the Property Manager
• To be aware of approved company policy in relation to lift emergencies, specifically the release of trapped passengers
• Actively seek out all communal light timers and ensure timer programs are set to save electricity. Test mechanical, emergency and other systems weekly and keep a log as required
• In the absence of the Property Manager, contact Customer Services to raise works orders where necessary
• In conjunction with the Property Manager, support with the monitoring and supervision of contractors carrying out works on and around the development
• Management of cleaning staff including any monitoring of their performance in conjunction with the Property Manager
• Support to the development with shift patterns and cover for holiday / sickness absence (including undertaking emergency cover as and when appropriate)
• Provide a response to emergency queries (out of normal office hours) including site attendance where necessary and contact the out of hours emergency service if appropriate
• Where applicable, change the tape on the CCTV surveillance system and monitor regularly
• Keep a diary of all works and visits
• Take the landlords water meter and electricity readings on the first Monday of each month and forward to the Managing Agent. Take all individual water meter readings when required

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders