Building Manager

Lifetime; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading real estate investment manager is seeking a Building Manager to oversee daily management and ensure first-class services across various operations. The ideal candidate will have property management experience, strong communication skills, and knowledge of Health & Safety legislation. This role offers a supportive environment with opportunities for growth and competitive compensation.

Benefits

Training and development opportunities

Competitive pay

Inclusive work environment

Qualifications

• Experience liaising with clients, tenants, consultants, and authorities.
• Understanding of building maintenance and services.
• Proven staff and contractor management experience.

Responsibilities

• Oversee all aspects of daily management and deliver first-class services.
• Manage operational activities in compliance with health, safety standards.
• Assist with procurement of Facilities Management contracts.

Skills

Experience in property management

Strong communication skills

Knowledge of current Health & Safety legislation

Proficiency in Excel, Word, Outlook

Ability to work under pressure

Job description

Overview

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

Helix - A Hines Company

Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totalling around 7.5 million sq.ft. and comprising all commercial asset classes. Our business, including the accounts team, is based in a single Central London office. For more information, visit Helix’s website: www.helixproperty.co.uk.

In February 2022, Helix was acquired by Hines, marking an exciting new chapter to enhance our property management services and customer-centric approach in the UK. Helix has maintained a long-standing relationship with Hines over the past 10 years, managing most properties in the Hines UK portfolio.

Responsibilities

The Building Manager will oversee all aspects of daily management and deliver first-class services including cleaning, security, reception, postal services, service desk, IT services, telephone, and administration. They will also support the Facilities Manager and Surveyors as needed.

This role involves managing operational activities in compliance with health, safety, environmental standards, budget constraints, and client/occupier requirements, ensuring service levels and KPIs are met. Responsibilities include, but are not limited to:

• Maintaining and managing the property efficiently and cost-effectively.
• Assisting with procurement of Hard and Soft Facilities Management contracts, providing recommendations, and leading contract management.
• Managing Facilities Management contracts and reporting regularly to the OpCo.
• Monitoring SLAs and KPIs to ensure legal compliance and industry standards.
• Coordinating planned and reactive maintenance, including sign-off of work.
• Utilising smart building data and IWMS software (Planon) to plan activities and drive value, ensuring stakeholders are trained in system use.
• Ensuring staffing levels are adequate, including emergency and out-of-hours coverage.

Qualifications

Minimum requirements include:

• Experience in property management
• Experience liaising with clients, tenants, consultants, and authorities
• Knowledge of current Health & Safety legislation
• Understanding of building maintenance and services
• IOSH certification
• Experience in a similar role within a competing company
• Basic knowledge of leases and service charges
• Strong communication skills, both verbal and written
• Proficiency in Excel, Word, Outlook
• Ability to work independently and in a team
• Excellent organisational and administrative skills
• Proven staff and contractor management experience
• Initiative and responsibility-taking ability
• Ability to work under pressure

Closing

At Hines, we aim for excellence as a global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our portfolio includes assets worth $93.2 billion across property types like residential, office, retail, logistics, and life sciences, designed to add value and foster connections. Our success stems from our 5,000 dedicated employees across 30 countries, supported by a 65-year history of innovation and sustainable practices. We invest in our people through training, competitive pay, benefits, and a supportive, inclusive environment where everyone can thrive.

Hines was named one of Fast Company’s World’s Most Innovative Companies for 2024. We are an equal opportunity employer supporting diversity in the workforce.

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