Building & Housing Support Manager

Plymouth Housing; Stanton; On-site; GBP 65,000 - 66,000; Full time

Job summary

Plymouth Housing, based in Seattle, seeks a Building Support Manager to lead Housing Support and Janitorial programs across multiple sites. You will oversee apartment services, cleanliness, inspection readiness, and unit-turn standards while guiding staff and coordinating with operations, facilities, safety, and health teams.

You will implement policies, monitor KPIs, and drive improvements to resident safety and dignity, in a trauma-informed, harm-reduction framework across a busy 24/7

Qualifications

• Three or more years of supervisory experience.
• Experience in janitorial, environmental services, housing operations, facilities, or related field.
• Experience working with individuals experiencing homelessness or complex housing barriers.
• Experience implementing SOPs, monitoring KPIs, and improving operational performance.
• Experience in permanent supportive housing.
• Training or experience related to hoarding disorder or environmental health.
• Bachelor's degree in public health, environmental health, social services, facilities management, or related field preferred; equivalent experience allowed.
• Additional training or certification in environmental services or OSHA/safety is highly desirable.

Responsibilities

• Lead portfolio-wide strategy for Housing Support and Janitorial programs, using KPIs to improve apartment conditions, building cleanliness, inspection readiness, unit-turn performance, and resident wellbeing.
• Serve as a subject-matter expert on apartment-condition improvement, hoarding response, sanitation standards, and trauma-informed cleaning and support practices.
• Develop, update, and implement policies and SOPs for apartment support services, deep cleaning and hoarding response, pest mitigation preparation, unit-turn cleaning, and inspection readiness.
• Supervise Housing Support Specialist and Janitorial teams across Plymouth buildings, including hiring, onboarding, training, coaching, performance management, cross-training, and strategic staff deployment.
• Partner with Learning & Development to ensure staff training in cleaning and sanitation standards, trauma-informed care and harm reduction, OSHA and safety procedures, and emergency response.
• Oversee respectful resident apartment support and collaborate with internal partners on individualized plans for apartments with significant health and safety concerns.
• Analyze apartment-condition and janitorial performance data, monitor documentation quality, and implement corrective strategies to drive measurable improvements.
• Establish and maintain organizational cleanliness and sanitation standards; coordinate audits, funder inspections, pest mitigation preparation, unit-turn cleaning, and responses to significant sanitation or hoarding situations.
• Partner with Safety to review work practices and ensure appropriate training in hazardous materials, sharps disposal, emergency clean-up procedures, and chemical storage and labeling.
• Foster cross-department collaboration and contribute to annual planning, SOP updates, and budget planning for supplies, cleaning vendors, and program resources.

Skills

Supervisory leadership

Janitorial & sanitation knowledge

Data-driven decision making

KPI & performance monitoring

Cross-site coordination

Trauma-informed care

Resident engagement

Safety compliance

Education

Bachelor's degree in public health/environmental health

Equivalent experience

Job description

Plymouth Housing, based in Seattle, seeks a Building Support Manager to lead Housing Support and Janitorial programs across multiple sites. You will oversee apartment services, cleanliness, inspection readiness, and unit-turn standards while guiding staff and coordinating with operations, facilities, safety, and health teams.

You will implement policies, monitor KPIs, and drive improvements to resident safety and dignity, in a trauma-informed, harm-reduction framework across a busy 24/7