Building & Community Coordinator

Pegasus (Lifestory); West Midlands Combined Authority; On-site; GBP 15,000 - 19,000; Full time

Job summary

A property management company in Lichfield is looking for a Building and Community Coordinator. The successful candidate will focus on health & safety compliance, exceptional customer service, and community engagement. Responsibilities include managing building checks, facilitating contractors, and organizing resident events. Experience in property management and strong IT skills are necessary. This role offers a permanent position with competitive benefits.

Benefits

Enhanced annual leave

Contributory pension scheme

Life Assurance

Employee Assistance Programme

Health Cash Plan

Qualifications

• Proficient and organized individual equally capable of managing multiple tasks.
• Strong verbal communication skills for effective customer interactions.
• Can handle emergencies swiftly and calmly.

Responsibilities

• Provide general customer service as the first point of contact.
• Conduct regular building checks including safety tests.
• Facilitate the work of external contractors.
• Ensure compliance with Health & Safety standards.

Skills

Communication skills

Customer service experience

IT skills

Proactive approach

Education

Experience in facilities/property management

Knowledge of health & safety

Tools

Google Workspace

Job description

Overview

Location: Lichfield, Staffordshire

Hours: 20-25 hours per week, Monday to Friday with hours to be agreed

Package: £15,142 - £18,928 per annum (Full time equivalent of £26,500 per annum) + enhanced benefits & rewards

Basis: Permanent

About Us

We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60s. Our developments are beautifully designed offering stunning community living.

With a range of apartments, residents lounge and landscaped gardens our Chapter House development is a stunning place to work and this role provides an exciting opportunity to be part of our onsite team.

About The Role

As Building and Community Coordinator your focus will be on ensuring that we are fully compliant with everything relating to the health & safety of our development so we are looking for someone who has buildings / property or facilities experience, as well as great face to face customer service skills with the ability to build strong relationships with our residents.

There is no such thing as a typical day as a Building and Community Coordinator but you will lead on the following responsibilities:

• General customer service and being the first point of contact for our owners and tenants
• Regular building related checks which could include fire alarm testing, water flushing and emergency light testing
• Facilitation of external contractors
• Ensuring that the Health & Safety requirements of each development are met
• Help with the move in process with our customers to ensure they have a great start within our developments
• Organise events and activities for our customers, creating a wonderful community
• Dealing with any emergencies quickly and calmly
• Build lasting relationships with our homeowners and their families
• Working alongside our internal teams including Sales, Development and Completions

You’ll be our person on the ground. The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know whats happening.

Building a strong community for our homeowners and tenants is an integral part of what we offer so you'll be involved in organising social events and a strong local knowledge will be an advantage.

About You

We are looking for an intuitive personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development. Youll be used to talking to people and using your instinct to go the extra mile. You will use a variety of internal systems and reporting tools so strong IT skills are essential.

• Professional and highly organised
• Proactive approach and can-do attitude
• In-person customer service experience
• Excellent communication skills
• Ability to use initiative
• Strong IT skills - knowledge of Google Workspace is advantage
• Experience of facilities/property ideally with a knowledge of health & safety is essential

Closing date: Monday 11th August 2025

Our Benefits & Rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.