Building & Community Coordinator

Pegasus Homes; Bath; On-site; GBP 18,000 - 27,000; Full time

Job summary

A leading company focused on high-quality housing for seniors seeks a Building & Community Coordinator. This role involves ensuring compliance with health & safety regulations while providing exceptional customer service and fostering community spirit among residents. The position offers a competitive salary and comprehensive benefits, including increased annual leave and a contributory pension scheme.

Benefits

Enhanced annual leave

Contributory pension scheme

Life assurance

Two paid volunteering days

Employee Assistance Programme

Health Cash Plan & Virtual GP

Discounted gym memberships

Company discounts

Referral bonus scheme

Internal opportunities

Qualifications

• Experience in facilities or property management is advantageous.
• Strong IT skills, particularly knowledge of Google Workspace, is a plus.

Responsibilities

• Ensure compliance with health & safety regulations.
• Provide customer service as the first point of contact.
• Organize community activities and handle emergencies.

Skills

Customer service

Communication

Organization

Proactivity

IT skills

Tools

Google Workspace

Job description

Location: Bristol & Bath

Hours: 25 hours per week on a rota basis to include some weekend work

Package: £18,571 (Full time equivalent of £26,000 per annum) + enhanced benefits & rewards

Contract Type: Permanent

About us

We are Pegasus Homes Ltd, a vibrant, dynamic business dedicated to designing, building, and creating high-quality homes focused on independent later living for those over 60. Our portfolio includes around 1100 homes across 40 communities, offering beautifully designed developments and stunning community living.

Role Overview

As a Building & Community Coordinator, your focus will be on ensuring full compliance with health & safety regulations across our developments. Ideally, you will have experience in buildings, property, or facilities management, along with excellent face-to-face customer service skills to build strong relationships with residents.

Your responsibilities will include:

1. Providing general customer service and being the first point of contact for owners and tenants.
2. Conducting regular building checks, including fire alarm testing, water flushing, and emergency lighting testing.
3. Facilitating external contractors.
4. Ensuring health & safety requirements are met.
5. Assisting with the move-in process to ensure a smooth start for new residents.
6. Organising events and activities to foster community spirit.
7. Handling emergencies promptly and calmly.
8. Building lasting relationships with homeowners and their families.
9. Collaborating with internal teams including Sales, Development, and Completions.
10. Managing move-in preparations, maintenance services, records, and event schedules.
11. Organising social events and developing local community knowledge.

Additional Information

This role requires working 25 hours per week on a rota, including some weekends. Flexibility is essential. You will be contractually based at the development nearest to your home and can claim mileage for travel between sites. Please note, there is no guaranteed onsite parking.

Candidate Profile

We seek an intuitive, personable individual with a flexible, warm approach who can build relationships with residents. You should be comfortable communicating with diverse groups, proactive, well-organized, and tech-savvy, with strong IT skills (knowledge of Google Workspace is a plus). Experience in facilities or property management, particularly with health & safety knowledge, is advantageous but not essential. This position is subject to an enhanced DBS check.

Benefits & Rewards

We offer a comprehensive benefits package supporting financial, mental, and physical wellbeing, including:

• Enhanced annual leave and holiday buying options
• Contributory pension scheme with additional employer contributions
• Life assurance
• Two paid volunteering days per year
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted gym memberships
• Company discounts
• Referral bonus scheme and internal opportunities

Next Steps

We value a personal touch in our recruitment process. A member of our hiring team will review your application and, if suitable, invite you for a telephone screening to discuss your profile and the role in more detail. Successful candidates may be asked to attend in-person interviews and complete online assessments. We will keep you informed throughout. For any questions or support, please contact us.

Equal Opportunities

We are committed to diversity and inclusion, welcoming applications from all backgrounds. Only candidates eligible to work in the UK will be considered, in accordance with UK immigration laws.