Builders Merchant Branch Manager

Premier Work Support; Greater London; On-site; GBP 36,000 - 46,000; Full time

Job summary

Premier Work Support is recruiting for a permanent Branch Manager at our West London builders' merchant client. You will lead day-to-day operations, drive customer service excellence, and ensure safety and commercial performance.

Responsibilities include team leadership, stock control, purchasing, deliveries, and trade counter activities, with a focus on growth and operational efficiency. Monday to Friday 7:00am–5:00pm, one Saturday in four on a rota basis.

Qualifications

• Previous management experience within a builders' merchant, construction supplies, or retail.
• Proven leadership skills with the ability to motivate and develop teams.
• Excellent customer service and relationship management skills.
• Strong organisational and problem-solving abilities.
• Experience managing branch operations and driving performance.
• Good IT skills, including Microsoft Office and internal business systems.
• A Forklift Licence would be advantageous but is not essential.

Responsibilities

• Lead, motivate, and develop a high-performing branch team.
• Deliver exceptional customer service and build strong customer relationships.
• Manage branch operations: stock control, purchasing, deliveries, and trade counter activities.
• Monitor sales performance and identify opportunities to improve results.
• Ensure health and safety compliance and operational excellence.
• Manage staffing levels, attendance, holidays, and wellbeing.
• Act as the link between the branch and senior management.

Skills

Leadership

Customer service

Problem solving

IT skills

Forklift licence (advantage)

Tools

Microsoft Office

Internal business systems

Job description

Premier Work Support are delighted to be recruiting on behalf of a well-established and respected builders' merchant for a permanent Builders Merchant Branch Manager to lead their West London branch. This is an excellent opportunity to join a successful business that values strong leadership, customer satisfaction, and continuous improvement, while offering long-term career development and progression.

The Role

As Branch Manager, you will take full responsibility for the day-to-day operation of the branch, ensuring high standards of customer service, operational efficiency, health and safety compliance, and commercial performance. You will lead, motivate, and develop your team, creating a positive working environment while supporting the continued growth and success of the business.

• Leading, motivating, and developing a high-performing branch team.
• Delivering exceptional customer service and building strong customer relationships.
• Managing branch operations, including stock control, purchasing, deliveries, and trade counter activities.
• Monitoring sales performance and identifying opportunities to improve operational and commercial results.
• Ensuring the branch operates safely and remains fully compliant with Health & Safety legislation.
• Managing staffing levels, attendance, holidays, and employee wellbeing.
• Acting as the key link between the branch and senior management, ensuring effective communication and operational excellence.
• Supporting the overall success of the business through efficient planning, organisation, and leadership.

To be successful in this role, you will have:

• Previous management experience within a builders' merchant, construction supplies, or retail environment.
• Proven leadership skills with the ability to motivate and develop teams.
• Excellent customer service and relationship management skills.
• Strong organisational and problem-solving abilities.
• Experience managing branch operations and driving performance.
• Good IT skills, including Microsoft Office and internal business systems.
• A Forklift Licence would be advantageous but is not essential.

What's on Offer?

Working Hours

• Monday to Friday: 7:00am - 5:00pm
• One Saturday in every four on a rota basis

Ready for Your Next Leadership Opportunity?

If you're an experienced Branch Manager who is passionate about delivering exceptional customer service, leading successful teams, and driving operational excellence, we'd like to hear from you.