BTR Community Host

Collins Property Recruitment; Woking; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading Build to Rent operator in Woking is hiring a Community Host, responsible for enhancing resident experience and managing front-of-house duties. The ideal candidate should have proven experience in customer service, property management, or hospitality, ensuring a welcoming community environment.

Benefits

GBP300 referral vouchers

Qualifications

• Experience in property, resident services, guest relations, hospitality, or sales.
• Excellent written and spoken English.

Responsibilities

• Deliver exceptional customer service to residents.
• Manage complaints and conduct routine inspections.
• Assist with leasing, renewals, and community activities.

Skills

Customer Service

Organization

Multitasking

Relationship Building

Job description

A leading Build to Rent operator is seeking a Community Host for a high profile Build-to-Rent development in Woking.Overview:

• Job Title: BTR Community Host
• Location: Woking
• Salary: Up to GBP26,500 + bonus

The role:The Community Host is responsible for liaising with residents, and providing excellent customer service at all times. The Community Host will also be responsible for carrying out Front of House duties, managing complaints, assisting with leasing and renewals, and the organisation of site events. Responsibilities include:

• Deliver exceptional customer service to every person, creating an unmatched first impression.
• Manage resident complaints, ensuring all complaints are dealt with quickly and efficiently.
• Log communication with residents.
• Conduct routine inspections of community amenities and common areas
• Conduct viewings.
• Support with leasing and renewals.
• Assist with community activities and events.
• Follow health & safety procedures.
• Day-to-day front-of-house type services such as handling parcels.

The person:

• Highly organised and able to multitask.
• Excellent written and spoken English.
• Proven experience in property, resident services, guest relations, hospitality, or sales.
• Ability to build long-lasting relationships.

If you're interested in the Community Host position and you possess the required skill set, then apply now. Should you have any further questions contact Martha Kiernan at Collins Property Recruitment.Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you GBP300 worth of vouchers if we successfully place them!