BSS Architect COM

ZipRecruiter; Newbury; On-site; GBP 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a highly skilled BSS Architect with expertise in Customer Order Management. This role is pivotal in enhancing operational efficiencies and customer experience within the telecom sector. You will be responsible for designing and optimizing COM systems, ensuring seamless integration with various Business Support Systems. Your strong understanding of BSS technologies, coupled with your ability to collaborate with cross-functional teams, will drive significant improvements in order processing efficiency. If you have a passion for innovation and a proven track record in the telecom industry, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in BSS and COM systems in telecom.
• Hands-on experience with CRM and provisioning systems.

Responsibilities

• Design and optimize Customer Order Management systems.
• Ensure integration of COM with other BSS systems.

Skills

BSS Expertise

Customer Order Management (COM)

Process Improvement

Stakeholder Collaboration

Strong Communication Skills

Education

Bachelor's Degree in a relevant field

TOGAF certification

Tools

CRM Systems

Billing Platforms

API Integrations

Camunda Workflow

Job description

Job Description

6 months contract, Outside IR35.

About the Role:

a highly skilled BSS Architect with Customer Order Management (COM) expertise. This individual will play a key role in driving the Customer Order Management solution within BSS area to enhance operational efficiencies and customer experience. The candidate will bring a solid understanding of BSS technologies and integration of these systems within an enterprise telecom environment.

Key Responsibilities:

• Customer Order Management (COM): Create the design of Customer Order Management (COM) systems and processes, ensuring the efficient handling of customer orders from creation to delivery, and providing visibility into order status at every stage.
• BSS Integration: Ensure seamless integration of COM systems with other Business Support Systems (BSS) , including billing, provisioning, inventory, and CRM systems
• Process Improvement: Evaluate the areas in the current COM/SOM processes to design the to be to eliminate bottlenecks, reduce errors, and enhance order processing efficiency. Implement automation tools and workflows to speed up order fulfillment. A special focus needs to be given in the area of decommissioning some legacy applications.
• Stakeholder Collaboration: Work closely with internal teams (IT, Operations, Customer Service, etc.) and third-party vendors to align COM solutions with business goals, ensuring customer orders are handled accurately and efficiently.

Experience:

• 5+ years of experience working with BSS and Customer Order Management (COM) systems in a telecom or similar industry.
• Proven experience in managing and optimizing COM processes, including order entry, tracking, fulfillment, and post-delivery customer support.
• Hands-on experience with BSS platforms, including CRM & provisioning systems.
• Strong understanding of end-to-end customer order management workflows and integration with other BSS components.
• Good knowledge in eTOM process and TM Forum frameworks and APIs
• Good knowledge on enterprise Fixed Line, UC, GSIP, SD-WAN products

Technical Skills:

• In-depth knowledge of COM solutions and architectures.
• Experience with CRM systems, OSS, and billing platforms.
• Familiarity with API integrations and cloud-based solutions for order management.
• Knowledge of camunda workflow
• Strong understanding of system integration protocols and workflows in the telecom space.

Soft Skills:

• Strong communication skills, both written and verbal.
• Ability to work independently and collaborate effectively with cross-functional teams.

Certifications (optional):

• TOGAF certification.
• Certifications in BSS or COM technologies