BSS Architect COM

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a highly skilled BSS Architect with Customer Order Management (COM) expertise. This individual will play a key role in driving the Customer Order Management solution within BSS area to enhance operational efficiencies and customer experience. The candidate will bring a solid understanding of BSS technologies and integration of these systems within an enterprise telecom environment.

Key Responsibilities:

• Customer Order Management (COM): Create the design of Customer Order Management (COM) systems and processes, ensuring the efficient handling of customer orders from creation to delivery, and providing visibility into order status at every stage.
• BSS Integration: Ensure seamless integration of COM systems with other Business Support Systems (BSS) , including billing, provisioning, inventory, and CRM systems
• Process Improvement: Evaluate the areas in the current COM/SOM processes to design the to be to eliminate bottlenecks, reduce errors, and enhance order processing efficiency. Implement automation tools and workflows to speed up order fulfillment. A special focus needs to be given in the area of decommissioning some legacy applications.
• Stakeholder Collaboration: Work closely with internal teams (IT, Operations, Customer Service, etc.) and third-party vendors to align COM solutions with business goals, ensuring customer orders are handled accurately and efficiently.

Experience:

• 5+ years of experience working with BSS and Customer Order Management (COM) systems in a telecom or similar industry.
• Proven experience in managing and optimizing COM processes, including order entry, tracking, fulfillment, and post-delivery customer support.
• Hands-on experience with BSS platforms, including CRM & provisioning systems.
• Strong understanding of end-to-end customer order management workflows and integration with other BSS components.
• Good knowledge in eTOM process and TM Forum frameworks and APIs
• Good knowledge on enterprise Fixed Line, UC, GSIP, SD-WAN products

Technical Skills:

• In-depth knowledge of COM solutions and architectures.
• Experience with CRM systems, OSS, and billing platforms.
• Familiarity with API integrations and cloud-based solutions for order management.
• Knowledge of camunda workflow
• Strong understanding of system integration protocols and workflows in the telecom space.

Soft Skills:

• Strong communication skills, both written and verbal.
• Ability to work independently and collaborate effectively with cross-functional teams.

Certifications (optional):

• TOGAF certification.
• Certifications in BSS or COM technologies