Broking Team Leader – Schemes & Affinity Team

Lawes Insurance Recruitment; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance recruitment agency is seeking a Broking Team Leader Schemes and Affinity to lead a team of Brokers in the East Midlands. The ideal candidate will have a strong background in broking, excellent leadership skills, and a proven ability to ensure operational efficiency while maintaining compliance. This role involves managing daily operations, mentoring staff, and driving performance aligned with business objectives.

Qualifications

• Proven background in a broking or insurance environment.
• Previous supervisory or leadership experience.
• Strong knowledge of FCA regulations and insurance principles.
• Ability to manage workloads, prioritize tasks, and meet deadlines.
• Experience across both personal and commercial lines.

Responsibilities

• Manage daily team operations, meeting service levels and compliance requirements.
• Act as an escalation point for complex queries and provide guidance.
• Oversee broking activities including renewals and client servicing.
• Collaborate with underwriting, compliance, claims, and finance teams.
• Monitor performance and implement process improvements.

Skills

Leadership

Communication

Interpersonal skills

Proficiency in broking systems

Proficiency in Microsoft Office

Solution-focused approach

Adaptability

Education

Cert CII (or working towards)

Tools

Insurance broking platforms

CRM systems

Job description

Job title: Broking Team Leader Schemes and Affinity

Location: East Midlands

PURPOSE OF ROLE

We are working with a well-established insurance business to recruit a Broking Team Leader for their Schemes Team. This role will lead and support a team of Brokers, ensuring service excellence, compliance, and operational efficiency. You will manage day-to-day operations, mentor staff, and drive performance in line with business objectives.

RESPONSIBILITIES

• Manage daily team operations, meeting service levels and compliance requirements
• Act as an escalation point for complex queries and provide clear guidance
• Oversee broking activities including renewals, MTAs, new business, and client servicing
• Collaborate with underwriting, compliance, claims, and finance teams
• Align team goals with wider business objectives and support strategic plans
• Monitor performance and implement process improvements

DAY-TO-DAY

• Lead delivery of scheme solutions for clients from sole traders to large commercial accounts
• Coach and mentor team members to drive growth and accountability
• Maintain FCA compliance and promote regulatory awareness
• Review and streamline processes for efficiency
• Travel between two offices will be required

EXPERIENCE

• Experience with insurance broking platforms or CRM systems
• Proven background in a broking or insurance environment
• Previous supervisory or leadership experience
• Strong knowledge of FCA regulations and insurance principles
• Ability to manage workloads, prioritise tasks, and meet deadlines
• Professional qualifications such as Cert CII (or working towards) advantageous
• Experience across both personal and commercial lines

SKILLS

• Strong leadership, communication, and interpersonal skills
• Proficient in broking systems and Microsoft Office
• Proactive, solution-focused approach
• Resilient and adaptable in a fast-paced environment
• Ability to foster collaboration and inclusion

If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email us at [e-mail]