Broking Services Manager

TN United Kingdom; Tonbridge; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Insurance Broking Services Manager to lead a dynamic team and foster strong client relationships. This role involves overseeing daily operations, managing a designated portfolio of clients, and ensuring the highest standards in service delivery. The ideal candidate will possess extensive insurance broking experience, excellent organizational skills, and a knack for problem-solving. Join a collaborative environment where your leadership can make a significant impact on client satisfaction and team performance. If you are passionate about the insurance industry and ready to take on a leadership role, this opportunity is perfect for you.

Qualifications

• Extensive insurance broking experience is essential.
• Ability to prioritize and organize workload effectively.

Responsibilities

• Manage the day-to-day operations of the Commercial team.
• Provide quality service to clients covering all aspects of insurance.

Skills

Insurance Broking Experience

Team Leadership

Relationship Management

Problem Solving

Organizational Skills

Job description

#AIB

We’re on the hunt for a talented Insurance Broking Services Manager who uses their knowledge and experience of the Insurance Industry to lead a team and build strong, trusted, and profitable client and customer relationships.

As a Broking Services Manager you will be responsible for the day-to-day management of the Commercial team and manage and maintain in the capacity of Account Handler your own designated portfolio of clients to the highest standards.

So, what does the role of a Broking Services Manager here involve?

1. Responsible for the day-to-day management of your team and supporting your Team Director who will maintain overall responsibility for the Commercial Team book of business.
2. Ensuring the Account Handlers undertake accurate processing of renewals and work within the confines of the company processes and procedures.
3. Responsible for management administration for Account Handlers (holidays, sickness, absence).
4. Establish recruitment needs and take responsibility for the interviewing process and implementation of training procedures for new starters of all direct reports within the team.
5. Deal with performance issues for the team and conduct matters quickly and appropriately.
6. Responsible for the setting of personal training plans and carrying out appraisals for your direct reports.
7. As part of the Account Handler role you will provide a quality service to existing clients, covering all aspects of their insurance arrangements; advise, review, arrange and secure the appropriate cover at a competitive premium.
8. Deal with new business, mid-term adjustments and renewals in the relevant markets according to company terms and conditions.
9. Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience.

What experience does a Broking Services Manager need?

It’s essential that you have extensive insurance broking experience as you will be offering a complete commercial experience to existing customers. You will have the ability to prioritise and organise your own workload to ensure deadlines are adhered to. You need to have excellent relationship skills, enthusiasm, and be a problem solver.

It would be advantageous if you have some team leader or people management experience.