Brokerage Team Manager WCC621563

Hampshire County Council; City of Westminster; On-site; GBP 54,000 - 75,000; Full time

Job summary

Hampshire County Council is seeking a Bi-Borough Brokerage Team Manager to lead a team in Westminster and the Royal Borough of Kensington and Chelsea. This pivotal role focuses on providing person-centered support packages and ensuring compliance with relevant legislation while fostering a high-performance team environment. The successful candidate will be a skilled leader with experience in Adult Social Care, equipped to manage complex stakeholder relationships and improve service delivery outcomes.

Benefits

Flexible working patterns

Agile working options

Equal opportunities for Care Leavers

Qualifications

• Strong track record in managing multidisciplinary teams.
• Detailed understanding of Home Care and legislative frameworks.
• High level of IT literacy for data generation and analysis.

Responsibilities

• Lead a frontline team to facilitate person-centered support packages.
• Oversee sourcing of care provision and performance management.
• Manage data flows for service verification and generate reports.

Skills

Leadership

Communication

Negotiation

Data analysis

Education

Experience in Adult Social Care

Tools

Digital systems

Job description

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Salary range: £54,684 - £74,487 per annum. Salary negotiable depending upon experience
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 23 July 2025

About Us:

THE EXTRAORDINARY STORY OF INDEPENDENT LIVES

Adult Social Care in Westminster City Council is a world of extraordinary stories, where our passionate, caring and committed professionals do brilliant work every day.

Mrs D was frail and unwell. Her son was her main carer, but he wasn’t coping. We stepped in to help, but they were hostile to outside agencies. They’d always lived together and were terrified they’d be split up. Our social worker did a great job persuading Mrs D to get hospital treatment and a temporary stay in a care home. In an epic effort throughout COVID, she gained the son’s trust and sorted all the repairs, carers and nurses needed so that Mrs D could come home to live with her son. We also got Mr D regular respite and a personal budget awarded in recognition of him as her carer. After all, there’s nothing more important than living the life you want.

The Role:

As a Bi-Borough Brokerage Team Manager, you can make your own powerful contribution to the success of two London Boroughs – Westminster and the Royal Borough of Kensington and Chelsea. You will lead a frontline team that facilitates timely, person-centred support packages, ensuring value for money, effective risk management, and compliance with the Care Act 2014, the Health and Care Act 2022, and the Council’s procurement policies.

You’ll work closely with operational social care teams, health and care providers, commissioning colleagues and external partners to ensure that the needs of individual service users and carers are at the heart of all support planning. Through strong leadership, you will supervise the sourcing of provision that aligns with care and support recommendations, and act as the escalation point for risks and issues affecting service delivery.

With a clear focus on performance, development, and outcomes, you will ensure all staff benefit from regular one-to-ones, performance reviews, and tailored learning and development plans. You’ll foster a culture of improvement and lead your team to identify and implement opportunities that enhance the quality, efficiency and effectiveness of the service.

Your responsibilities will include managing data flows for service verification, generating reports, identifying trends, and recommending solutions to improve service outcomes. You will also support the management of a frontline telephone advice line for service users and providers, ensuring accurate and timely communication on home care and placement enquiries.

You will also collaborate with operational teams and commissioners to share intelligence gathered through the Brokerage Service to support informed, evidence-based decision-making about care provision. In addition, you will ensure accurate and timely processes for supplier payment and customer invoicing.

In all aspects of the role, you will champion a safe, inclusive, and responsive working environment – ensuring that health and safety, data protection, equal opportunities, and confidentiality policies are consistently upheld. You’ll also be expected to maintain productive working relationships across Adult Social Care, wider council services, and partner agencies.

To excel in this role, you will bring significant experience in Adult Social Care services, with a strong track record of managing multidisciplinary teams in a fast-paced and complex environment. You’ll have a detailed understanding of Home Care, Residential and Nursing services, alongside a thorough and current knowledge of the legislative and policy frameworks that underpin brokerage and commissioning – including the Care Act 2014 and the Health and Care Act 2022.

You’ll demonstrate a comprehensive understanding of the adult social care market, including key pressures, and will be confident in influencing stakeholders, managing competing priorities, and developing practical, person-centred solutions.
Strong communication and interpersonal skills will be key to your success, enabling you to build and maintain effective working relationships with a diverse range of internal and external stakeholders. You’ll be a skilled negotiator with the ability to challenge appropriately to ensure value for money and positive outcomes for service users.

With a high level of IT literacy, you’ll be confident working with digital systems to generate and analyse data, translate insights into meaningful reports, and make informed recommendations for service improvement.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E , Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visithttps://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.