Brokerage Receivables Client Services Manager

Cantor Fitzgerald Securities; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services firm in London seeks a dedicated client account manager to handle trading-related responsibilities. The role involves managing client relationships, performing reconciliations, and leading calls to resolve issues. Ideal candidates will have experience in brokerage receivers and a strong understanding of listed derivatives, with a hybrid working model that combines office and remote work.

Qualifications

• Previous experience in brokerage receivables or client services required.
• Strong understanding of listed derivatives is necessary.
• High attention to detail and strong reconciliation skills expected.

Responsibilities

• Serve as the contact for client accounts across trading disciplines.
• Perform daily reconciliations to validate trade booking.
• Lead weekly client calls to discuss outstanding items and issues.

Skills

Brokerage receivables experience

Client relationship management

Strong communication skills

Attention to detail

Proficiency in MS Excel

Tools

Atlantis

Billing systems

Job description

Responsibilities

• Serve as the dedicated contact for assigned client accounts across all trading disciplines.
• Collect outstanding execution brokerage for listed derivatives through platforms like Atlantis.
• Perform daily reconciliations to validate accurate trade booking and facilitate timely collections.
• Lead regular client calls (weekly) to review outstanding items, discuss reconciliation issues, and build strong relationships.
• Allocate cash accurately and in a timely manner.
• Respond to client queries on specific trades or billing matters, providing solutions within agreed timeframes.
• Process trade amendments as required, in coordination with front/middle office teams.
• Ensure timely and accurate dispatch of monthly invoices and respond to ad hoc requests (spreadsheet-formatted bills).
• Liaise with clients to resolve payment-blocking issues and ensure prompt brokerage settlement.
• Provide detailed trade breakdowns to the allocations team to support reconciliation.
• Monitor and manage aged debt, escalating issues as necessary to senior stakeholders.
• Maintain centralised client service documentation, including invoicing agreements, call logs, and visit notes.
• Support senior management in preparation for client meetings by producing relevant reports and insights.

Skills and Experience Required

• Previous experience in brokerage receivables or client services within financial services or trading environments.
• Strong understanding of listed derivatives and related billing platforms (e.g., Atlantis, FIA Tech Docs).
• Proven ability to manage client relationships professionally and effectively.
• Strong communication and stakeholder management skills, including confidence in leading client calls.
• High attention to detail and strong reconciliation skills.
• Proficiency in MS Excel and familiarity with billing/settlement systems.
• Ability to work both independently and as part of a collaborative team.

Working Arrangements

This role is based in Central London with a hybrid working model, combining in-office presence with remote flexibility.