Brokerage Receivables Client Services Manager

BGC Group; London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading global brokerage firm in London is seeking a Brokerage Receivables Client Services Manager to manage key client accounts for listed derivatives. Responsibilities include overseeing brokerage collections, reconciliation, and client communication. The ideal candidate will have experience in financial services, strong stakeholder management skills, and proficiency in relevant systems. This position offers a hybrid working model, combining in-office and remote work.

Qualifications

• Previous experience in brokerage receivables or client services within financial services.
• Strong understanding of listed derivatives and related billing platforms.
• Proven ability to manage client relationships professionally.

Responsibilities

• Serve as the dedicated contact for assigned client accounts.
• Collect outstanding execution brokerage for listed derivatives.
• Perform daily reconciliations to validate accurate trade booking.

Skills

Brokerage receivables

Client services

Communication

Attention to detail

MS Excel

Tools

Atlantis

FIA Tech Docs

Job description

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Brokerage Receivables Client Services Manager, London

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Client:

BGC Group

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0a1a3d41bda7

Job Views:

15

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Title: Brokerage Receivables Client Services Manager

Location: Central London (Hybrid Working)
Company: BGC Group
Department: Client Services – Brokerage Receivables

About BGC Group

BGC Group is a leading global brokerage and financial services firm specialising in innovative solutions across a wide array of markets. With a strong commitment to excellence, we serve a diverse client base through our dynamic trading platforms, data-driven insights, and a collaborative global network.

Main Purpose of the Role

We are seeking a Brokerage Receivables Client Services Manager to act as the single point of contact for specific key customers across BGC Group and its affiliated trading entities. This role spans multiple trading products, captured via global billing systems and bespoke databases, with a particular focus on Exchange-Traded Listed Derivatives.

The successful candidate will take ownership of a portfolio of client accounts, ensuring prompt and accurate brokerage collection, reconciliation, and reporting through systems such as Atlantis and FIA Tech’s Docs. You will liaise regularly with clients, maintain high service standards, and collaborate across internal teams to drive resolution and satisfaction.

Key Responsibilities

Serve as the dedicated contact for assigned client accounts across all trading disciplines.

Collect outstanding execution brokerage for listed derivatives through platforms like Atlantis.

Perform daily reconciliations to validate accurate trade booking and facilitate timely collections.

Lead regular client calls (weekly) to review outstanding items, discuss reconciliation issues, and build strong relationships.

Allocate incoming cash accurately and in a timely manner.

Respond to client queries on specific trades or billing matters, providing solutions within agreed timeframes.

Process trade amendments as required, in coordination with front/middle office teams.

Ensure timely and accurate dispatch of monthly invoices and respond to ad hoc requests (, spreadsheet-formatted bills).

Liaise with clients to resolve payment-blocking issues and ensure prompt brokerage settlement.

Provide detailed trade breakdowns to the allocations team to support reconciliation.

Monitor and manage aged debt, escalating issues as necessary to senior stakeholders.

Maintain centralised client service documentation, including invoicing agreements, call logs, and visit notes.

Support senior management in preparation for client meetings by producing relevant reports and insights.

Skills and Experience Required

Previous experience in brokerage receivables or client services within financial services or trading environments.

Strong understanding of listed derivatives and related billing platforms (, Atlantis, FIA Tech Docs).

Proven ability to manage client relationships professionally and effectively.

Strong communication and stakeholder management skills, including confidence in leading client calls.

High attention to detail and strong reconciliation skills.

Proficiency in MS Excel and familiarity with billing/settlement systems.

Ability to work both independently and as part of a collaborative team.

Comfortable operating in a fast-paced, dynamic environment with evolving priorities.

Working Arrangements

This role is based in Central London with a hybrid working model, combining in-office presence with remote flexibility.