Brokerage Operations Specialist

Xapply; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Equity ownership

Health insurance

Mental health support

AI tools access

Commuter stipend

Lifestyle wallet

Paid time off

Job summary

Robinhood is seeking an experienced Brokerage Operations Specialist to lead UK operations from London. The role oversees transaction reporting, transfer operations, outsourced provider oversight, and regulatory compliance, ensuring alignment with FCA CASS rules and Consumer Duty.

The candidate will partner with Compliance, Risk, CX, Finance, Product and Eng. to drive improvements, manage SLAs with partners, and guide risk-based process enhancements in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6+ years of operational experience in financial services.
• Deep experience with UK brokerage operations, CASS rules, ISA servicing.
• Proactive automation and data-driven process improvement.
• Experience coordinating cross-functional teams & managing vendors.

Responsibilities

• Support launch and scaling of UK operations, products, tools and systems.
• Own first-line oversight of UK brokerage operations and risk controls.
• Ensure operations align with FCA CASS and Consumer Duty requirements.
• Partner with Brokerage Ops, Compliance, Risk, CX, Finance, Product, Eng., and Vendor Mgmt.
• Monitor performance of partners per SLAs and intercompany agreements.
• Drive continuous process optimization using AI and data insights.
• Maintain SOPs and ensure regulatory readiness.
• Lead incident response and root-cause analyses for new launches.
• Promote regulatory compliance and strong ethical standards.

Skills

financial services experience

regulatory compliance

data-driven improvements

cross-functional coordination

communication skills

self-starter

problem solving

Education

Bachelor's degree

CISI certifications

Tools

SLA management

Data analysis tools

Job description

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems.We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

We are looking for a Brokerage Operations Specialist to further build out our Operations team in London, United Kingdom (UK). We are looking for an Operations professional with demonstrated experience in securities and brokerage as well as regulatory compliance related topics and who is excited to work at the intersection of regulation, technology, and finance.

This is the UK first-line brokerage operations lead role, accountable for operational oversight, control execution, and service delivery across Robinhood UK brokerage processes, including outsourced and intercompany operational dependencies

We are looking for a highly adaptable and collaborative person who can handle ambiguity and rapidly shifting priorities with flexibility and patience. We’re thrilled to be expanding internationally this year as Robinhood is hiring world-class talent in the UK. Our team of Hoodies in the UK will enable Robinhood to continue creating great financial products on our journey towards democratising finance for all.

As we transform the future of finance, we invite you to help us define our place in a global conversation.

This role is based in our London, UKoffice, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Support the launch, improvement, and scaling of Robinhood UK operations, products, tools, and systems
• Own first-line oversight of UK brokerage operations, including transaction reporting controls, transfer operations, outsourced service-provider oversight, and operational risk management.
• Ensure all daily operations align with FCA CASS (Client Money & Asset) regulations and support the delivery of good customer outcomes under the FCA Consumer Duty.
• Partner with Robinhood teams such as Brokerage Operations, Compliance, Risk, Customer Experience (CX), Finance, Product, Engineering and Vendor Management
• Oversee and monitor the performance of operational business partners in line with the intercompany agreements and SLAs
• Continuous process efficiency improvement - leveraging AI and data to improve operational processes and reduce operational risk
• Responsible for maintaining operational Standard Operating Procedures and processes.
• Partner with the Risk & Compliance team (2nd line) to review, implement and operate the required frameworks and controls to support regulatory requirements.
• Lead incident response, root-cause analysis, control remediation, and operational readiness work for new launches and material process changes
• Foster a culture of professionalism, high ethical standards, personal development, and regulatory compliance and promoting the core values and risk culture.

What you bring

• Based in the United Kingdom with the ability to work in our London office at least 3 days a week.
• Bachelor's degree or equivalent practical experience
• 6+ years of operational experience specialising in financial services
• Passionate about financial services and fintech
• Deep experience with UK brokerage operations, CASS rules, and tax wrappers (including ISA servicing, transfers, reconciliations, and exception handling).
• Proactively identifying automation opportunities, and using data to prioritise process improvements and control uplift
• Experience working across large projects with multiple work streams and coordinating cross functional teams
• Experience managing outsourced operational partners and holding them to SLAs, controls, reconciliations, and service-quality standards
• Exceptional attention to detail, collaborative mindset and strong problem-solving skills
• Experience in applying data analysis to solve business problems
• Excellent written and oral communication skills
• Open minded, curious, knowledgeable, proactive and not being afraid of asking for help and offering help
• Self-starter with ability to work independently and coordinate across multiple functional groups
• Resourceful and adaptive in fast-paced, entrepreneurial environments
• Chartered Institute for Securities & Investment certifications

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, and equity ownership
• Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not
• Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more.
• Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.
• Monthly commuter stipend to help offset in-office commuting costs

AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.