Brokerage Operations Specialist

Robinhood Markets, Inc.; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Supplemental health insurance

Mental health support

Commuter stipend

Equity ownership

AI tools access

Lifestyle wallet

Paid time off

Catered meals

Job summary

Robinhood Markets, Inc. in London, UK seeks a Brokerage Operations Specialist to lead first-line UK brokerage operations, ensuring FCA CASS alignment and customer outcomes.

You will collaborate across Compliance, Risk, CX, Finance, Product, Engineering and Vendors to scale operations and manage intercompany SLAs. Based in the UK with 3 days a week in the London office, you will drive automation, control uplift, and incident response for new launches while building a culture of high ethics and

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6+ years of operational experience specialising in financial services.
• Deep experience with UK brokerage operations, CASS rules, and tax wrappers (including ISA servicing, transfers, reconciliations, and exception handling).
• Proactively identifying automation opportunities, and using data to prioritise process improvements and control uplift.
• Experience managing outsourced operational partners and holding them to SLAs, controls, reconciliations, and service-quality standards.
• Chartered Institute for Securities & Investment certifications.

Responsibilities

• Support the launch, improvement, and scaling of Robinhood UK operations, products, tools, and systems.
• Own first-line oversight of UK brokerage operations, including transaction reporting controls, transfer operations, outsourced service-provider oversight, and operational risk management.
• Ensure all daily operations align with FCA CASS (Client Money & Asset) regulations and support the delivery of good customer outcomes under the FCA Consumer Duty.
• Partner with Robinhood teams such as Brokerage Operations, Compliance, Risk, Customer Experience (CX), Finance, Product, Engineering and Vendor Management.
• Oversee and monitor the performance of operational business partners in line with the intercompany agreements and SLAs.
• Continuous process efficiency improvement - leveraging AI and data to improve operational processes and reduce operational risk.
• Responsible for maintaining operational Standard Operating Procedures and processes.
• Partner with the Risk & Compliance team (2nd line) to review, implement and operate the required frameworks and controls to support regulatory requirements.
• Lead incident response, root-cause analysis, control remediation, and operational readiness work for new launches and material process changes.
• Foster a culture of professionalism, high ethical standards, personal development, and regulatory compliance and promoting the core values and risk culture.

Skills

UK brokerage operations

Regulatory compliance

Data-driven improvements

Stakeholder collaboration

Operational risk management

Automation opportunities

Financial services experience

Attention to detail

Education

Bachelor's degree or equivalent practical experience

Job description

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems.We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

We are looking for a Brokerage Operations Specialist to further build out our Operations team in London, United Kingdom (UK). We are looking for an Operations professional with demonstrated experience in securities and brokerage as well as regulatory compliance related topics and who is excited to work at the intersection of regulation, technology, and finance.

This is the UK first-line brokerage operations lead role, accountable for operational oversight, control execution, and service delivery across Robinhood UK brokerage processes, including outsourced and intercompany operational dependencies

We are looking for a highly adaptable and collaborative person who can handle ambiguity and rapidly shifting priorities with flexibility and patience. We’re thrilled to be expanding internationally this year as Robinhood is hiring world‑class talent in the UK. Our team of Hoodies in the UK will enable Robinhood to continue creating great financial products on our journey towards democratising finance for all.

As we transform the future of finance, we invite you to help us define our place in a global conversation.

This role is based in our London, UKoffice, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Support the launch, improvement, and scaling of Robinhood UK operations, products, tools, and systems
• Own first-line oversight of UK brokerage operations, including transaction reporting controls, transfer operations, outsourced service-provider oversight, and operational risk management.
• Ensure all daily operations align with FCA CASS (Client Money & Asset) regulations and support the delivery of good customer outcomes under the FCA Consumer Duty.
• Partner with Robinhood teams such as Brokerage Operations, Compliance, Risk, Customer Experience (CX), Finance, Product, Engineering and Vendor Management
• Oversee and monitor the performance of operational business partners in line with the intercompany agreements and SLAs
• Continuous process efficiency improvement - leveraging AI and data to improve operational processes and reduce operational risk
• Responsible for maintaining operational Standard Operating Procedures and processes.
• Partner with the Risk & Compliance team (2nd line) to review, implement and operate the required frameworks and controls to support regulatory requirements.
• Lead incident response, root-cause analysis, control remediation, and operational readiness work for new launches and material process changes
• Foster a culture of professionalism, high ethical standards, personal development, and regulatory compliance and promoting the core values and risk culture.

What you bring

• Based in the United Kingdom with the ability to work in our London office at least 3 days a week.
• Bachelor's degree or equivalent practical experience
• 6+ years of operational experience specialising in financial services
• Passionate about financial services and fintech
• Deep experience with UK brokerage operations, CASS rules, and tax wrappers (including ISA servicing, transfers, reconciliations, and exception handling).
• Proactively identifying automation opportunities, and using data to prioritise process improvements and control uplift
• Experience working across large projects with multiple work streams and coordinating cross functional teams
• Experience managing outsourced operational partners and holding them to SLAs, controls, reconciliations, and service-quality standards
• Exceptional attention to detail, collaborative mindset and strong problem‑solving skills
• Experience in applying data analysis to solve business problems
• Excellent written and oral communication skills
• Open minded, curious, knowledgeable, proactive and not being afraid of asking for help and offering help
• Self-starter with ability to work independently and coordinate across multiple functional groups
• Resourceful and adaptive in fast-paced, entrepreneurial environments
• Chartered Institute for Securities & Investment certifications

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, and equity ownership
• Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not
• Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more.
• Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.
• Monthly commuter stipend to help offset in-office commuting costs

AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Equal Employment Opportunity Information

At Robinhood, we care deeply about diverse representation in our workforce as it supports our mission to democratize finance for all. In support of this goal, we encourage applicants to voluntarily identify demographic information. This information helps us to continue building a more inclusive workplace and to ensure effective recruiting programs that are inclusive of individuals across all backgrounds.

Self-identifying in this section is completely voluntary and if you choose not to provide any information, please select the “I don't wish to answer” option under that question. Whatever your decision, data that you provide in this section will not be considered in the hiring process or thereafter. Individuals seeking employment at Robinhood are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, marital status, ancestry, physical or mental disability, neurodivergence, veteran status, gender identity or expression, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity recordkeeping, reporting, and other legal requirements, and to be used in our efforts to recruit a diverse workforce. Any information that you do provide will be recorded and maintained in a confidential manner. For more information on EEOC definitions, please reference this document .

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