Brokerage Operations - Senior Associate / Process Specialist

Fidelity International; Tadworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in financial services is seeking a Senior Associate / Process Specialist to join their Brokerage Operations team. This role focuses on Stock Plan Services, requiring expertise in brokerage operations. The candidate will support team queries, manage operational readiness, and ensure compliance with industry regulations. Applicants should possess a strong communication skill set and experience in a brokerage environment, ready to contribute to a diverse and inclusive team.

Benefits

Comprehensive benefits package

Flexibility in work arrangements

Qualifications

• Experience in a client supporting team within a brokerage environment.
• Ability to manage deliverables with ownership.
• Strong communication skills for stakeholder management.

Responsibilities

• Support Stock Plan Services and manage operational tasks.
• Assist SMEs across operations with SPS queries.
• Complete daily controls and manage share plan award distributions.

Skills

Communication

Client Support

Problem Solving

Adaptability

Job description

Brokerage Operations - Senior Associate / Process Specialist

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Brokerage Operations - Senior Associate / Process Specialist

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About The Opportunity

Job Type: Permanent

Application Deadline: 10 June 2025

Title Senior Associate / Process Specialist

Department Brokerage Operations

Location Kingswood, Surrey

Reports To Senior Manager - Brokerage Operations

Level 3

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Brokerage team and feel like you’re part of something bigger.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

About Your Team

Brokerage Operations, as part of the Fund Dealing & Brokerage Capability, is responsible for asset servicing and administration of Brokerage holdings on Fidelity’s Retail Investment Platform. Functional responsibilities are split into five areas: 1) Trade Operations for trade & settlement; 2) Corporate Actions for corporate events and dividends; 3) Stock Deposits for the transfer of certificated holdings, 4) Stock Plan Services (SPS) for activities and processing related to employee share incentive scheme operations; and 5) Controls for oversight of regulatory reporting and other controls across the team.

About Your Role

This Senior Associate/Process Specialist role will focus on the support of Stock Plan Services but will be expected to work across more than one team. It requires the role holder to become a Subject Matter Expert and key contact across Operations for SPS while supporting other teams as needed. This will be achieved by gaining a detailed knowledge of Fidelity’s offering and its impact on the Brokerage team and other Operational areas, as well as assuming responsibility for daily BAU activities such as:

• Completing daily controls via reports and other checks in accordance with procedures
• Assisting SMEs across operations with SPS queries and actively raising awareness through training and informational sessions
• Managing and supporting operational readiness tasks for share plan award distributions
• Working closely with all SPS Product owner, supporting award distributions and settlement processes
• Working with customer support teams at Fidelity Investments to provide a seamless customer experience across companies
  
  

About You

With a solid background in Brokerage, you’re the specialist we need. You:

• have experience working in a client supporting team in a brokerage environment
• take ownership and drive deliverables forward, seeing things through to completion
• are a strong and effective communicator at all levels including stakeholder and customer management
• are a Self-starter with a dynamic “can do” attitude with a strong desire to make things happen
• can be flexible, adaptable, and able to re-prioritise and organise effectively
• have the ability to “think on your feet” and develop innovative and effective solutions
  
  

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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