Brokerage Administrator - East Midlands Airport - Nights

E12 UPS Limited; Hemington; On-site; GBP 28,000 - 34,000; Full time

Job summary

E12 UPS Limited is seeking an Import Broker to support the brokerage team from our East Midlands Airport offices. You will review and validate invoice data to ensure HMRC and customs compliance for entry into the UK, with responsibilities spanning data entry, document collection, and enquiry handling.

Based in Castle Donington, you will collaborate with clients, UPS staff, carriers and agents, and training will be provided for customs procedures.

Qualifications

• Excellent keyboard skills required.
• Proficiency in MS Office.
• Experience in the Customer Service field.
• Team player capable of handling workload pressure.
• Knowledge of HM Customs and Excise import/export procedures desirable with full training provided.

Responsibilities

• Data entry: open customer files, validate information, credit and invoicing.
• Collect information or documentation from customers, drivers, customs and other offices when required.
• Identify discrepancies in customer profiles.
• Respond to standard questions from customers, drivers, customs and other offices.
• Collaborate with clients, UPS SCS staff, carriers and inbound agents as part of the team.

Skills

Keyboard skills

MS Office

Customer service

Team player

Customs knowledge

Tools

MS Office

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Import Broker - Full Time - East Midlands Airport Offices - Nights Hours: 22:00 - 06:00 (Mon-Fri)
Salary: £24,784.50 basic + £6,196.125 shift allowance for hours worked between 20:00 - 06:00
Location: UPS Brokerage, Castle Donington, DE74

You will be based at our East Midlands Airport offices, supporting our brokerage team in managing the movement of customer shipments into and out of the UK. Your responsibilities will include reviewing and validating invoice data to ensure parcels meet HMRC and customs compliance requirements for entry into the UK. Additional customs‑related tasks may be assigned as needed to support operational demands.

Your responsibilities:

• Data entry (open customers' files, validate information, credit and invoicing)
• Collect supplementary information or documentation from customers, drivers, custom and other offices, etc, when required
• Identify customer profiles discrepancies
• Answer standard questions and requests from customers, drivers, customs and other offices
• Work as team member with other actors: clients, UPS SCS employees, carriers, inbound agents

Your skills:

• Excellent keyboard skills
• Knowledge of MS office
• Experience in the Customer Service field
• A team player who has the ability to respond to volume pressures in workload
• Knowledge of HM Customs and Excise import and export procedures would be desirable but is not essential as full training will be provided

How we recruit:

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

A bit about a big business:

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories worldwide.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.