Broker Technician

TN United Kingdom; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an experienced Broker Technician to join their dynamic team. This role offers the chance to work with specialist lines of insurance, focusing on creating strong relationships with clients and insurers. You will be instrumental in drafting contingency wordings and ensuring smooth operational procedures. Join a vibrant, inclusive culture that values professional development and teamwork, while tackling exciting challenges in the insurance sector. If you are passionate about making an impact and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Professional Development Opportunities

Inclusive Work Culture

Flexible Work Environment

Diverse Career Opportunities

Qualifications

• Minimum 4 years of broking tech or account handling experience.
• Strong understanding of insurance programs and service plans.

Responsibilities

• Assist in delivering placements for new business and renewals.
• Serve as primary contact for back-office questions.

Skills

Broker Technician Experience

Technical Wordings

PPL Experience

Communication Skills

Organizational Skills

Relationship Management

Education

Cert CII qualification

Progress towards ACII

Tools

Microsoft Office Suite

PPL Next Gen

Fusion Client Portal

Job description

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Are you an experienced Broker Technician with a track record of drafting wording for your clients? Do you thrive on working with specialist lines insurance placement? Are you looking for a role that will allow you to build strong relationships with insurers and colleagues whilst becoming a go-to technical resource? Do you have an eye for detail and enjoy solving back-office insurance problems? Marsh offers the opportunity to work closely with colleagues and insurers to provide a first-class broking service to Marsh’s global client base.

The Personal Accident Contingency and Event’s team (PACE) is Marsh’s global placement hub for contingency and specialist personal accident insurance across the Marsh network. As the largest P&L within Marsh’s leading Sport, Entertainment and Media (SEM) industry group, the PACE team are market and client-facing placement experts for the unique risks produced by the global Marsh network. On the Contingency side, this mainly focuses on major sports, conference, and live music opportunities focusing on event cancellation and non-appearance insurance.

The successful candidate will work closely with client and market-facing colleagues across the Marsh global network on implementing placement processes for clients requiring specialist contingency coverages. Our client portfolio includes large multinational organizations across several industry segments, engaged from wholesale to retail. Typical tasks include drafting contingency wordings for major promoters and event organizers, and providing final deal-making submissions on PPL. You will also serve as the reference point for back-office expertise to client servicing teams and communicate directly with insurers to handle endorsements, stamps, and PPL tasks.

The opportunities across the network are vast, and the ideal candidate will have experience in technical wordings and PPL, seeking a new challenge within a fast-moving team.

We will count on you to:

• Assist in delivering placements for new business and renewals, collaborating closely with colleagues.
• Understand client document needs and deliver these promptly to brokers.
• Serve as the primary contact for back-office questions, maintaining a response time of no longer than 24 hours, and ensuring invoices and documents are delivered swiftly.
• Provide regular updates to Client Service teams on progress regarding wordings, client onboarding, invoicing, and market payments.
• Utilize online trading systems such as PPL Next Gen.
• Act as a referral point for resolving insurer queries.
• Attend client and insurer meetings alongside the client service team.
• Ensure operational procedures are followed and demonstrable, including using our client portal Fusion.
• Build strong relationships with insurers and seek feedback on Marsh’s service through ongoing dialogue.

What you need to have:

• Proven broking tech, account handling, or underwriting tech experience in Lloyds (minimum 4 years).
• Understanding of clients’ business issues, insurance programs, and service plans.
• Strong communication and relationship management skills with a robust network of contacts.
• Excellent organizational skills to manage multiple inquiries simultaneously.
• A collaborative attitude and team-oriented mindset.

What makes you stand out:

• Ambition to progress within a market-leading team.
• Strong negotiation, collaboration, and communication skills.
• Full competency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Preferred but not required qualifications:

• Cert CII qualification and progress towards ACII.

Why join our team:

• We support your professional development with interesting work and supportive leadership.
• We promote a vibrant, inclusive culture where talented colleagues create innovative solutions and make an impact.
• Our scale offers diverse career opportunities, benefits, and rewards to enhance your well-being.

#Hybrid

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build confidence to thrive through the power of perspective. For more information, visit marsh.com or follow us on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment, aiming to attract and retain the best talent and embracing diversity in all forms. We provide reasonable adjustments for candidates with disabilities to participate fully in the recruitment process. We support hybrid work, combining remote work with in-office collaboration, with colleagues expected to work onsite at least three days per week, including at least one “anchor day” for full team in-person meetings.