Broker Support / Senior Broker Back-Up Technician

Massenhove Recruitment Limited; City Of London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking a Senior Broker Support in London to join a global Lloyd's broker. The role requires experience in Treaty Reinsurance and involves supporting a team with the administration of new business, renewals, and maintaining client relationships. Ideal candidates will have strong IT skills, particularly in Microsoft Office, and a commitment to delivering high-quality service.

Qualifications

• Experienced in Treaty Reinsurance.
• Knowledge of Market Reform Contract production.
• Competent IT skills required.

Responsibilities

• Provide administrative support for Treaty Reinsurance.
• Liaise with clients to resolve queries.
• Produce compliant market documentation.

Skills

Reinsurance experience

Client relationship management

IT skills (Word, Excel, Outlook)

Job description

Overview

Senior Broker Support / Broker Back-up Technician

Job Market: Insurance Broking

Senior Broker Support / Broker Back-up Technician - About the role

This is an excellent opportunity to join a global Lloyd's broker who are leaders in their field. You will provide support to your team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes of Treaty Reinsurance for specific clients. The successful candidate will also have exposure to clients and markets to help manage all aspects of the placing and running of Treaties across predominately North American Wholesale business.

Key duties

• Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
• Prepares or checks market presentations
• Liaises with clients and ensures client queries are resolved
• Responds to market and third party queries as appropriate
• Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
• Act as a conduit between the Broking and Technical Processing Teams as required, including provision of accurate handover documentation for processing.
• Monitoring of premium payments and meeting premium due dates.
• Ensures up to date records are maintained at all times on the Company system
• Collates and communicates client requirements to ensure appropriate marketing of the risk
• Develops good relationships with markets and clients
• Follows agreed processes and obtains appropriate approvals to ensure compliance with company policy and regulatory requirements
• Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
• Strives to provide quality and excellence in line with company process
• Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
• Provides support and assistance to senior colleagues and/or their clients on request
• Deals with, or refers, client enquiries, renewals and mid-term adjustments
• Develops strong relationships with immediate Team and the wider Business Unit
• Assists with the development and maintenances appropriate underwriter relationships

Key requirements

• Experienced in Reinsurance, preferably in Treaty Reinsurance - full training to be provided.
• Experience of working with Treaty Brokers and supporting the placement process, including knowledge of Market Reform Contract production.
• Competent IT skills, including but not limited to Microsoft Word, Excel and Outlook

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request