Broker Support

Willis Towers Watson; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading insurance company in London seeks an Account Handler for their North American Casualty team, managing complex client portfolios. The role requires a proactive individual with excellent relationship-building skills and relevant insurance experience. You will negotiate insurance programs, support client service efforts, and work collaboratively with a global team to enhance client satisfaction.

Qualifications

• Educated to degree level or possess equivalent insurance industry experience.
• Actively pursuing ACII qualification (Advanced Diploma in Insurance).
• Experience within the insurance industry, preferably in casualty or liability lines.

Responsibilities

• Negotiate and place complex liability insurance programs.
• Develop and maintain a pipeline of prospects.
• Understand clients’ business and deliver tailored solutions through exceptional service.

Skills

Relationship Building

Communication

Negotiation

Problem Solving

Detail Orientation

Education

Degree level education or equivalent experience

ACII qualification (or willingness to pursue)

Job description

In this role you will support a portfolio of large, complex clients working as part of our North American Casualty team. You will have the opportunity to work in a fast-paced environment and engage with a diverse group of clients from a variety of industry sectors. A strong candidate will be/have:

• a proactive, fast learner who can execute in a team environment
• a strong relationship builder who is comfortable in a client facing role
• solutions driven with an ability to own / manage various processes
• detail oriented and able to manage competing timelines
• relevant insurance industry experience (preferred)
• degree level education or comparable industry experience
• strong communication, negotiation and influencing skills
• strong skills in problem solving, planning, and numeracy

Principal Duties/Responsibilities:

Placement Management:

• Negotiate and place complex liability insurance programs on behalf of clients
• In coordination with US colleagues, prepare underwriting submissions for distribution to London insurers
• Demonstrate good knowledge and understanding of London Market Reform Contracts including quote, binder, and policy review
• Undertake renewal market presentations/negotiations and make appropriate recommendations
• Optimise revenue from new and existing clients through effective management of placement channels, facilities and markets for the specific client segment of the business
• Ensure transparency of agency and other commitments made to carriers and clients
• Ensure compliant processing of contracts as per FCA and contract certainty requirements

Retention and Growth:

Work with WTW Account Executives to:

• Develop and maintain a pipeline of prospects
• Actively preserve and grow relationships with US retail network and client servicing teams to provide coordinated client service
• Respond quickly and accurately to ad hoc client service requirements and new business introductions
• Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities

Client Service and Operations:

• Understand our clients’ business and risk management needs and deliver tailored solutions through exceptional service
• Develop strong relationships with clients and internal partners
• Manage changes in client circumstances to ensure that the cover provided matches their needs
• Where a client’s needs cross over into other WTW specialties, liaise internally to ensure that WTW maintains a consistent approach
• Understand, apply and explain the business unit policies and procedures
• Provide technical, industry, and subject matter expertise where required
• Always operate within the business’s policies and procedures
• Communicate effectively with clients, markets, and others to maximise service delivery level
• Develop good knowledge of all internal WTW and industry systems maintaining and ensuring all internal metrics are met
• Liaise with offshore processing centres to ensure timely premium payment flow
• Support peer Account Handlers and Senior Brokers through timel

Qualifications

• Educated to degree level or possess equivalent insurance industry experience
• Actively working towards, or willing to pursue, ACII qualification (Advanced Diploma in Insurance)
• Relevant experience within the insurance industry, preferably with exposure to casualty or liability lines (desirable)
• Proactive and fast learner with the ability to operate effectively within a collaborative, team-oriented environment
• Strong relationship-building skills and confidence in client-facing scenarios
• Excellent communication, negotiation, and influencing skills
• Detail-oriented with the ability to manage competing priorities and deadlines
• Strong problem-solving, planning, and numeracy skills
• Comfortable working in a fast-paced, global environment with cross-functional and international teams
• Familiarity with London Market processes and insurance contract structures (e.g., MRCs, binders, policies) is a plus
• Demonstrated commitment to professional development and delivering high standards of client service

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.