Broker Relationship Manager

AIG; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Join a leading global insurance company as a Broker Relationship Manager, responsible for managing and developing strategic relationships with key brokers. The role focuses on driving retention, growth, and a client-centric approach while collaborating with senior stakeholders to achieve business objectives in a competitive market.

Benefits

Comprehensive benefits package

Professional development opportunities

Qualifications

• Broad insurance knowledge across P&C and Specialty.
• Strong commercial background and solid profile in the UK market.
• Experience working with senior stakeholders at broker partners.

Responsibilities

• Develop and maintain strategic relationships with Global Brokers.
• Lead development and execution of best practices across product lines.
• Monitor broker performance and ensure alignment with service agreements.

Skills

Insurance knowledge across P&C and Specialty

Commercial awareness

Sales and business development

Excellent communication skills

Education

CII preferable

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Broker Relationship Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. This position is a key role within the UK Client & Broker Engagement (CBE) team, and reports directly to the Head of CBE, UK. This role is responsible for leading our strategic relationships with a select number of our Global and International Brokers.

Make your mark in Client & Broker Engagement

Our Client and Broker Engagement (CBE) team manages AIG’s major client relationships across all product lines, as well as driving new business activity. The team serves major clients and broker partners through an elevated, personalized experience – our client-centric framework drives a consistent experience and best practice, while allowing flexibility to meet the client’s needs.

How you will create an impact

As a Broker Relationship Manager, you will be accountable for developing and driving increased retention, a healthy pipeline of new business and an enhanced share of wallet - in line with the agreed parameters of the service agreements with each broker partner. This role helps AIG grow profitably across the UK and product lines in line with a strongly governed framework.

Role Responsibilities:

• Accountable for developing and maintaining strategic relationships for the UK with one of the Global Brokers
• Responsible for designing, developing and maintaining strategic relationships and create an ease of doing business with AIG.
• Conduct Quarterly Business Review (QBR) with the Broker as appropriate to provide governance of the deliverables under the agreements and drive performance.
• Lead the development and execution of best practice with Product Lines and other stakeholders
  
• Best Practice:
  • Production Meetings/Salesforce: Lead the overall value of Distribution for the designated broker to via various means including Production Meetings to drive retention and new business utilising Salesforce;
  • Appetite & Value Proposition: Lead the articulation of our underwriting appetite and differentiating value proposition (including Multinational & Claims First) to the brokers;
  • Engagement: Help connect AIG leadership with key leaders at the Broking Houses;
  • Broker Experience: Review broker surveys and agree actions to improve broker experience;
  • Data/Analytics: Utilise internal data (Salesforce, KPI 2.0 and iDive) and broker data to drive retention, new business opportunities and performance;
  • Pipeline & Growth: ensure leadership and input in the value chain between broker and product (and vice versa) to deliver growth. High visibility in the broking houses to ensure conversion of NB that product would not be able to deliver on their own
• In conjunction with Client & Broker Leadership, Profit Centres and ELT(where appropriate), develop and implement strategic and operational business plans for designated broker.
• Work with AIG’ Product Leaders to create co-owned strategic initiatives / projects to deliver increased sales opportunities and support in creation and implementation of new product launches, portfolio and strategic projects.
• Lead identification and design of new opportunities for profitable growth, schemes, facilities, joint broker and client propositions and new product ideas, using internal data systems & maximising use of the broker systems.
• Monitor broker performance and delivery against sales, service plans and specific initiatives. Accelerate progress where opportune and undertake corrective action where required.
• Ensure all deals and agreements conform to required regulations. Ensure internal and external governance structures in place to identify and escalate key issues.

What you’ll need to succeed

• Broad insurance knowledge across P&C and Specialty
• Solid profile and reputation in the UK commercial insurance market
• Strong commercial background
• Experience of working with Senior Underwriter, Product heads and other senior stakeholders
• Excellent written and verbal communication skills and proven interpersonal skills
• Sales and business development experience
• CII preferable

Ready to find new solutions? We would love to hear from you.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

SM - Sales & Marketing AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd