Broker Ops Manager

TN United Kingdom; London; Hybrid; GBP 50,000 - 58,000; Full time

Job summary

An established industry player is seeking a Broker Operations Manager to lead their dynamic team. This exciting role involves overseeing post-bind activities, managing daily operations, and ensuring efficient processes are followed. The successful candidate will have a strong understanding of the London/Lloyds Market and will be responsible for coaching and developing team members. With opportunities for professional development and a commitment to inclusivity, this position offers a chance to make a significant impact in a supportive environment. If you thrive in a fast-paced setting and have a passion for excellence, this is the role for you.

Benefits

Opportunities for training and professional development

Inclusive and fair employer environment

Remote working flexibility

Qualifications

• Experience in a similar role within the London/Lloyds Market.
• Strong understanding of regulatory requirements in general insurance.

Responsibilities

• Oversee daily operations and manage team workloads effectively.
• Ensure compliance with SLA targets and resolve complaints.

Skills

Team Management

Problem-Solving

Communication Skills

Time Management

Delegation Skills

Relationship Building

Job description

Job Title: Broker Operations Manager

Salary: £58,000

Location: HYBRID London / Home

Our client is a large Lloyds Broker seeking a Broker Operations Manager to join their expanding team. The role involves overseeing all post-bind activities for the broking teams, ensuring efficient processes and practices are followed within a busy department. Additionally, the role includes managing the daily operations of the team and supporting senior management through strategic development.

Main Duties:

1. Effective day-to-day oversight of the team
2. Hiring of new staff
3. Managing workloads and meeting SLA targets
4. Resolving internal or external complaints and escalations
5. Producing team MI for senior management
6. Coaching, mentoring, and developing team members
7. Implementing system enhancements and strategic development plans
8. Establishing controls to monitor daily activities
9. Assisting team members with daily activities and documentation processing
10. Checking formal documents for accuracy before issuance
11. Conducting internal audits as per procedures
12. Participating in London Market meetings or seminars
13. Supporting other managers and teams as required
14. Producing and analyzing reports related to KPIs

Key Skills and Experience:

1. Previous experience in a similar role
2. Strong understanding of London/Lloyds Market procedures
3. Knowledge of regulatory requirements in general insurance
4. Problem-solving skills for technical coverage issues
5. Delegation skills
6. High accuracy in documentation and data checking
7. Judgment and experience in decision-making and advising clients
8. Excellent verbal and written communication skills
9. Time management and workload prioritization
10. Ability to work under pressure and meet deadlines
11. Strong relationship-building skills internally and externally
12. Team management capabilities ensuring KPI and service level adherence
13. Ability to collaborate within a management team

Additional Information:

• Permanent position
• Remote working with approximately 3 visits per month in London
• Salary range: £50,000 - £58,000
• Opportunities for training and professional development
• Inclusive and fair employer environment