Broker Liaison Coordinator (Tier 1) FTC

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Broker Liaison Coordinator (Tier 1) FTC, Chatham

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Client:

OSB Group

Location:

Chatham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3cbaa13698ad

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

About the team

The Broker liaison team supports the bank by taking inbound mortgage calls from mortgage intermediaries who require information regarding new or current lending, further advances, and support with our broker portal.

About Us

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

We are passionate about our products, customers, and our people. We aim to build a collaborative and engaging environment. Committed to Diversity, Equity, and Inclusion, we encourage differences and recognize that individuals from diverse backgrounds and experiences can bring valuable insights and enhance our work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

This role is FTC for 12 months.

What you will be doing

In this role, you will communicate with mortgage intermediaries, answering new business inquiries, resolving their queries, and escalating complaints when necessary.

Your responsibilities include:

• Delivering high-standard customer service over the phone
• Handling calls, emails, and LiveChat from intermediaries, collaborating with internal contacts as needed
• Participating in telephone campaigns when required
• Resolving technical queries and complaints within your expertise and escalating as needed
• Identifying and reporting any instances of fraud or suspicious activities to line management

This is a great opportunity to work within a small, friendly, and supportive team that encourages individual and team development. With in-depth on-the-job training, this role will enhance your knowledge of our extensive mortgage criteria, products, and the home purchasing process.

In return for your commitment

We offer a base salary dependent on experience, between £20,000 - £22,000, and a competitive benefits package including:

• 28 days annual leave plus bank holidays
• Access to Private Medical Insurance and Medical Cash Plan
• Additional benefits such as cycle purchase scheme, season ticket loan, holiday purchase/sell schemes, employee perk portals, and save as you earn scheme

Could you be the one?

We are seeking talented individuals with the following experience and skills:

• Previous experience in customer service with a confident telephone manner
• Strong communication skills and ability to deliver excellent customer service
• Attention to detail and ability to learn new processes
• Basic knowledge of the home buying process (desirable but not essential)
• Experience in Financial Services with basic FCA knowledge (desirable but not essential)

We believe your career progression is as unique as your personality. We support our people to become the best version of themselves.

What to do next

If interested, please apply now! For internal applications, visit the internal careers page. For a confidential chat, contact us via the details on our careers page.

If shortlisted, our recruitment process is personalized and conversational to get the best out of you.

OSB Group is committed to diversity and equal opportunities, opposing discrimination on any grounds.

As part of the Women in Finance Charter, we promote initiatives to attract, develop, and advance women and foster diversity at all levels. Our leadership actively supports these efforts.

We value flexible working arrangements to promote work-life balance; please inquire if interested.

All applicants must have UK rights to work and be willing to undergo pre-employment screening.