Broker Liaison Coordinator

OneSavings Bank PLC; Chatham; Hybrid; GBP 25,000; Full time

Job summary

OneSavings Bank PLC is seeking a Broker Liaison Coordinator for a 12-month fixed-term contract. The role involves answering mortgage enquiries, providing support to intermediaries, and delivering exceptional customer service. Candidates should have a strong customer service background and excellent communication skills, with a competitive salary and benefits package offered.

Benefits

Enhanced family-focused benefits

Hybrid-working (3 days in office, 2 at home)

Annual bonus opportunity of up to 12.5% of salary

Qualifications

• Experience in a customer service environment.
• Confident telephone manner.
• Ability to learn new processes.

Responsibilities

• Answering enquiries from mortgage intermediaries.
• Supporting the Broker Journey.
• Resolving technical queries.

Skills

Customer Service

Communication

Attention to Detail

Job description

About the team

The Broker liaison team support the bank by taking inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, broker portal navigation and registration assistance.

What you will be doing?

As a Broker Liaison Coordinator, you will have the opportunity to speak to mortgage intermediaries answering new business enquiries, resolving any queries they may have, and escalating complaints where required whilst delivering excellent customer service at all times.

You will work within a positive and supportive team whilst valuable insight into mortgages and financial services to support your career goals!

N/B- THIS IS A FIXED TERM CONTRACT FOR A PERIOD OF 12 MONTHS

Your responsibilities will include:

• Supporting the Broker Journey by using your skills and knowledge to deal with queries from Intermediaries through all communication methods for new lending.
• Liaising with our Business Development Managers to provide them ongoing support.
• Participating actively in telephone campaigns where required for intermediaries.
• Resolving technical queries and escalate where necessary.
• Taking card payments and issue refunds whilst complying with PCI processes.
• Completing general administration duties and ad hoc tasks or projects as and when required.

What's in it for you?

We offer a base salary of £25,000 and a competitive benefits package including:

• Enhanced family-focused benefits
• Hybrid-working *3 days in the office, 2 at home.
• Annual bonus opportunity of up to 12.5% of salary

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!

Do you have the skills?

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience in a customer service environment with a confident telephone manner.
• Advanced skills in respect of communication and delivering a high level of customer service.
• Attention to detail and ability to learn new processes and procedures.

Next steps

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.