Broker Customer Service

Funding Circle Ltd.; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Funding Circle, a leading platform in SME funding, is seeking a Customer Service Support to join their Broker Sales team. This role focuses on providing excellent customer service and assisting brokers, ensuring they have a positive experience while securing funding for their clients. With a commitment to diversity and a flexible work environment, Funding Circle fosters a supportive workplace culture aimed at making a real impact on small businesses.

Benefits

Private Medical Insurance

Flexible working arrangements

Learning & Development allowance

Electric Car Scheme

Health Cash Plan

Employee Assistance Programme

Qualifications

• Driven to succeed both individually and as part of a team.
• Dynamic and KPI driven with the ability to work under pressure.
• Adaptable and ready to provide feedback for improvements.

Responsibilities

• Assist brokers with queries about applications and provide customer support.
• Dealing with inbound enquiries via telephone or email.
• Update the Salesforce CRM system with relevant information.

Skills

Communication

Multitasking

Time Management

Problem Solving

Job description

Broker Customer Service

We are looking for Customer Service Support in our Broker Team.

This role sits within our Broker Sales team, and supports this team by manning our inbound phone line. The Broker team works passionately to make sure our brokers/introducers can best support SMEs, and ensures they have an incredible experience getting their clients access to funding.

Who are we?

We’re Funding Circle. We back small businesses to succeed.

At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow.

With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience.

The role

In this role you will assist and help our brokers with queries about their applications. This role is to provide customer support, helping them understand what Funding Circle can offer, giving updates on live deals and requesting information.

As a Customer Operations Executive supporting the Broker Sales Channel, you embody one of our most important selling points: delivering value that drives customer satisfaction.

Alongside answering initial enquiries via telephone, you will help to deliver excellent customer service across a variety of responsibilities:

Dealing with inbound enquiries, via telephone or email answering borrower’s questions/queries.
Requesting information from brokers either by email or telephone.
Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer.
Develop strong working relationships with our introducers, as well as FC internal departments.
Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day
Support the Broker business reporting by keeping information accurate and updated.

What we’re looking for

Driven to succeed both individually and as part of a team.
Dynamic and KPI driven with the ability to work well under pressure.
Natural proficient at multitasking with strong time management skills.
A transparent communication with the customer - both good and bad.
Adaptable and ready to provide feedback on our products and how customers are feeling to help aid future improvements.

At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.

Want to learn more?

We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £7.2bn of GDP generated). You can read our full Impact Report here:https://www.fundingcircle.com/uk/impact
To see what our customers think, visit our Trustpilot page: https://uk.trustpilot.com/review/fundingcircle.com
And we’re still evolving! Our award-winning multi-product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other.

Why join us?

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.

As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!

We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.

A few highlights:

Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family’s needs.
Health:Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16.
Wealth:Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax-advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.
Lifestyle:Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!

And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.

Ready to make a difference? We’d love to hear from you.