Broker Claims Handler

Lawes Insurance Recruitment; Bristol; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Claims Handler to join their team in Bristol. This role offers the opportunity to provide exceptional guidance and support to clients throughout the claims process. You will collaborate with insurers and relevant parties, ensuring that claims are managed efficiently and effectively. The ideal candidate will have a strong background in the insurance sector, excellent customer service skills, and a commitment to maintaining high standards of accuracy and detail. If you are passionate about helping clients and thrive in a fast-paced environment, this is the perfect opportunity for you to make a significant impact.

Benefits

25 days annual leave

Life insurance

Health cash plan or private medical insurance

Employee Stock Purchase Plan

Share Incentive Plan

Critical illness coverage

Season ticket loan assistance

Emergency backup family care support

Qualifications

• Sound knowledge of the insurance industry and expert claims handling focus.
• Good communication and interpersonal skills are essential.

Responsibilities

• Manage claims from start to finish while exceeding client expectations.
• Provide timely updates and maintain transparent communication with clients.

Skills

Claims Handling

Customer Service

Analytical Skills

Communication Skills

MS Office

Education

GCSE or equivalent

Cert CII/Dip CII

Tools

Claims Management Systems

Documentation Tools

Job description

We’re pleased to be supporting our client in their search for an enthusiastic, skilled, and committed Claims Handler to join their team. Your role entails providing top-notch, professional guidance to clients on any claims matters. Your main responsibility involves collaborating with insurers and relevant parties to streamline the claims process. You thrive on exceeding client expectations and take pride in your expertise, managing claims from start to finish effectively.

Key Responsibilities:

1. Keep your clients informed and engaged by providing timely updates on relevant developments throughout their claims process.
2. Ensure utmost customer satisfaction by regularly evaluating claim statuses with clients, insurers, recovery agents, and solicitors.
3. Offer sound technical guidance to clients throughout the entirety of their claim.
4. Inspire, empathise, and effectively manage client expectations.
5. Maintain transparent communication with your Line Manager regarding any issues, inquiries, or areas of concern that may arise.
6. Continuously expand and maintain your knowledge of the market, insurance, legislation, and other technical aspects relevant to your role.
7. Efficiently manage claims and ensure that all pertinent information is accurately documented in the system.
8. Prioritise workload to serve clients while demonstrating exceptional administrative skills and a commitment to task completion.
9. Keep insurers and recovery agents updated on any additional information acquired during the claims process.
10. Ensure the accuracy of claims statistics and adhere to Service Level Agreements (SLAs).

Qualifications:

1. Cert CII/Dip CII would be an advantage.
2. Must be educated to GCSE standard or equivalent.

Experience:

1. Sound knowledge within the insurance industry and expert claims handling focus.
2. Strong customer service drive along with good planning and analytical skills.
3. Ability to spot potential risks and seek advice when required.
4. Applies due diligence and process adherence accompanied by high accuracy and attention to detail.
5. Good communication and interpersonal skills and takes initiative when assisting team members.
6. Proficient in MS Office.
7. Eligible to work in the UK.

Benefits:

1. A minimum of 25 days annual leave, in addition to bank holidays, with the option to purchase extra days.
2. Life insurance coverage.
3. Choice between a health cash plan or private medical insurance.
4. Access to an Employee Stock Purchase Plan.
5. Participation in a Share Incentive Plan.
6. Critical illness coverage.
7. Season ticket loan assistance.
8. Emergency backup family care support.

If you have the relevant experience or know someone that does, please contact us now on 0203 411 8430 or email us at [e-mail]