Broker Assistant

Benefact Group plc; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance firm in Croydon is seeking a Broker Assistant to support a range of clients, including charities and non-profit groups. You will handle client queries, maintain records, and assist with policy renewals to ensure the highest service quality. The ideal candidate demonstrates strong interpersonal skills and a willingness to grow within a company focused on social impact.

Benefits

Competitive salary

Structured incentive scheme

23 days annual leave plus bank holidays

Pension scheme

Financial support for professional CII qualifications

Regular training and personal development

Social events and fundraising participation

Internal mentoring and support structure

Qualifications

• Experience in an office environment, preferably in insurance.
• Competence in Microsoft Office tools.

Responsibilities

• Respond to requests & enquiries from existing clients.
• Maintain accurate records of client correspondence.
• Generate and issue fast-track non-advised renewals.
• Renew and lapse policies according to client requests.

Skills

Interpersonal skills

Time management skills

Written and verbal communication skills

Organisational and scheduling skills

Knowledge of policy and procedure processes

Computer skills

Decision making and problem-solving skills

Questioning and listening skills

Analytical and adaptable

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Working hours:37.5 hours per week, Monday to Friday

Duration:Permanent

Location: Selsdon, South Croydon

About the role

Access Insurance, who are proudly part ofBenefact Group, are looking for a Broker Assistantto join our Selsdonoffice.

To provide support to new and existing clients and service new and existing accounts, to include the retention of renewals to achieve company targets in accordance with company procedures and regulatory requirements. To be pro-active in ensuring that a high quality service is provided to all clients at all times and to remain customer focused and embrace company ethics.

Why join us?

Be part of a collaborative, inclusive, ambitious culture committed to making a difference and working towards a more sustainable future. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities, with all available profits going to charity and good causes.

What you'll be doing

• Respond to requests & enquiries from existing clients (charities and non-profit groups), triaging calls through to brokers were necessary
• Maintain an accurate record of the client's correspondence using our customer database
• Generating and issuing fast-track non-advised renewals, reviewing these to ensure data is correct and updated where needed
• Renewing and lapsing policies according to clients requests

What you'll need to have

• Interpersonal skills
• Time management skills
• Written and verbal communication skills
• Organisational and scheduling skills
• Knowledge of policy and procedure processes
• Computer skills
• Decision making and problem-solving skills
• Questioning and listening skills
• Analytical and adaptable
  

What makes you stand out

• Competent in Microsoft Word, Excel, and Outlook
• Experience of office based work environment, favorably in insurance
• History of voluntary work with the third sector

What we offer

• A competitive salary - let's discuss it
• Structured incentive scheme
• 23 days annual leave plus bank holidays
• A pension scheme
• A financial support scheme to obtain professional CII qualifications (Cert CII, Dip CII, ACII)
• Regular training, personal development and structured CPD sessions
• Various “happiness” perk schemes
• An internal mentoring and support structure
• A busy and challenging environment
• Regular social events and the opportunity to participate in fundraising and volunteering. 6 Charity days per annum
• A genuine desire to see our staff succeed, grow and progress within the company

Hear from the hiring manager

"We are looking for a Broker Assistant to join our dynamic team, servicing a range of clients in the third sector helping them with their insurance needs."

Josie Evans Cert CII - Client Management Team Leader

About us

Access Insurance areChartered Insurance Brokers and specialist advisers to charities, churches and community groups.Our mission is to help all types of charities and not-for-profits manage their risks by giving specialist advice and designing bespoke insurance policies. We are a business built on social enterprise principles and values. Our culture embodies generosity in serving and giving to charitable causes. One of our key motivations for growth is to positively impact the sector through philanthropy.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26