Broadcast Network Coordinator

Arqiva; Huddersfield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading broadcast and smart utilities company in Huddersfield is seeking a Broadcast Network Coordinator. The role involves providing first-line IT support, managing customer interactions, and working on a shift pattern. Candidates should have strong IT skills, time management expertise, and customer service experience. This position offers up to £25.5K base salary plus benefits including a shift allowance, pension, and private medical insurance.

Benefits

Up to £25.5K base salary

20% shift allowance

6% pension contribution

Private Medical

25 days annual leave

Comprehensive flexible benefits including discounts, wellness programs, gymflex, and insurance

Qualifications

• Must have good IT skills and proficiency in Microsoft Suite.
• Excellent time management and prioritisation skills are essential.
• Prior experience with customer interactions required.

Responsibilities

• Provide 1st line support and guidance for ITIL processes.
• Log issues and requests through service management tools.
• Interface with customers and resolver groups for issue resolution.
• Conduct Business Process Testing and produce working instructions.

Skills

Good IT skills with the full Microsoft Suite

Excellent Time management skills

Good experience prioritisation of tasks

Previous experience of dealing with internal or external customers

Job description

Broadcast Network Coordinator

Currently looking to expand our Network Coordinator team, ideally seeking someone who has come from a technical administrative position who will be the point of contact for internal and external customers, keeping them up to date of current faults effecting the TV and Radio transmission for Arqiva.

Location: Emley Moor, Huddersfield
The role is a 12-hour shift based covering 24/7, 365 from 7:30am – 7:30pm (day and night shift) based in the Control room at Emley Moor.

Total Package

• Up to £25.5K base salary
• 20% shift allowance
• 6% pension contribution
• Private Medical
• 25 days annual leave
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance

Must Haves

• Good IT skills with the full Microsoft Suite
• Excellent Time management skills
• Good experience prioritisation of tasks
• Previous experience of dealing with internal or external customers.

Key Responsibilities:

• Provide 1st line support and guidance for the relevant ITIL processes
• Log all issues and requests through service management tools, ensuring customer requirements are clearly stated
• Interface with external customers, internal resolver groups, internal support functions and 3rd party suppliers to carry out effective communication and speedy resolution for incidents and requests
• The role is likely to align to some / all of the following key service management processes: Incident Management, Change Management, Configuration Management, Problem Management, Knowledge Management, Major Incident Management, and Access Management to complement an End to End Service Management offering
• Undertake Business Process Testing and production of working instructions for new service.
• The role will involve working a shift pattern - more will be explained at interview.
• Radio or TV technical background or other transmission systems.

We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform, directly shaping the future of connectivity.

Through our established infrastructure we ensure that media and data are delivered exactly where they’re needed most, whether it’s bringing content to your TV or radio or transmitting data from your smart meter to your utility provider - chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology.

With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors - you’ll have many opportunities to develop and grow your unique career with us.

Why Arqiva? Reward. Connection. Growth

At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That’s why our rewards and benefits go far beyond your pay; take a look at our totalreward2025 booklet.

Here, you’ll find endless opportunities to connect, whether that’s with colleagues through our internal networks and events or by making a difference in the communities where we work.

And when it comes to your career, we’re committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we’ll support you every step of the way.