Broadband Technical Support

Daisy; Sheffield; On-site; GBP 24,000; Full time

Job summary

A leading independent provider in the UK, Daisy is seeking customer service representatives for XLN in Sheffield. This role emphasizes exceptional customer service and technical support, within a vibrant team environment. Employees benefit from generous holiday allowances, professional development support, and attractive discounts.

Benefits

25 days holiday plus bank holidays

£500 referral bonus

Support for professional development

Eye care vouchers

Discounts at over 1,200 retailers

Extra day off on your birthday

Qualifications

• 1+ years of experience handling technical issues preferred.
• Passion for managing technical problems is critical.
• Understanding of broadband technologies like ADSL and Fibre.

Responsibilities

• Provide exceptional customer service and upsell products.
• Explain complex information understandably.
• Configure and support routers and understand IP networks.

Skills

Interpersonal skills

Logical problem solving

Technical troubleshooting

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services. We keep Britain working.

We are constantly expanding our teams, product offerings, and customer base by working closely with major networks and suppliers, as well as through acquisitions. There are always new opportunities to support UK businesses.

Job Description

This role is with one of Daisy Communications' brands - XLN for Small Business.

Salary: £23,809.50 per annum
Location: Sheffield
Working Hours: Monday to Friday, 8:30 – 18:30; 1 in 3 Saturdays, 9:00 – 17:00 (37.5 hours)

Key Responsibilities:

• Provide exceptional customer service, going above and beyond for customers.
• Upsell products and services effectively.
• Explain complex information in an understandable way.
• Basic understanding of how telephone and broadband services work.
• Configure and support routers.
• Knowledge of wired and wireless technologies.
• Understand IP networks, basic routing, and their role in broadband delivery.

Qualifications

• Ideally 1+ years of experience handling technical issues, but passion and confidence in managing technical problems are most important.
• Enjoy working in a fun, social, vibrant team environment.
• Logical problem solver, flexible in resolving customer issues.
• Understanding of ADSL, Fibre, home networking, and related broadband technologies.
• Excellent interpersonal skills and empathy for customers.

Additional Information

Our ethos: the more you put in, the more you get out.

We are proud to have received a 2-Star accreditation by the Sunday Times Best Companies and to be voted the UK's No.1 Telecoms Company in 2023.

Benefits include:

• 25 days holiday plus bank holidays, plus an additional day for each year of service up to 30 days
• £500 referral bonus
• Support for professional development
• Eye care vouchers and discounted Medicash membership
• Sim deals for you and your family/friends
• Discounts at over 1,200 retailers
• Extra day off on your birthday or wedding day