Bridging Underwriter Shawbrook Customer Service & Experience London, GB Published on May 30, 2025

Shawbrook Bank; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Shawbrook Bank is seeking an engaged Underwriter to evaluate and process bridging loan mortgage applications. The ideal candidate will possess a strong understanding of the financial landscape and demonstrate meticulous attention to detail while managing multiple cases. Join a forward-thinking team dedicated to delivering exceptional customer service and sustainable practices across diverse lending segments.

Benefits

Family-friendly policies from Day 1

Free access to Headspace mindfulness app

Free access to Peppy app for support

Employee Assistance Programme

Cycle to work scheme

Discounts on gym memberships

Contributory pension scheme

Qualifications

• Experience in a regulated bridging environment is desired but not essential.
• Ability to read and analyze financial accounts, valuations, and credit searches.
• Experience working to tight deadlines in a complex environment.

Responsibilities

• Manage a pipeline of approximately 55 cases through to completion.
• Communicate findings to the Credit Risk department for underwriting decisions.
• Build successful relationships with external contacts like brokers and customers.

Skills

Analytical approach to underwriting

Excellent verbal and written communication skills

Understanding of compliance procedures

Education

Fully CeMAP qualified or working towards

Tools

MS Office

Job description

Ability to adopt a pragmatic approach to underwriting bridging loan mortgage applications in line with criteria, policy, and approved lending mandate.

To understand and analyze key items such as credit searches, bank statements, financial accounts, property valuations, and business appraisals to make informed lending decisions. Ability to assess the applicant’s portfolio, where applicable, in line with PRA requirements.

To deliver high levels of accuracy and attention to detail in data input and all written communication produced.

Ability to develop a solid rationale for cases outside of own lending mandate or company policy and communicate findings to Credit Risk department for consideration.

To build successful relationships with external contacts such as brokers, customers, surveyors, and solicitors, as well as internal teams like administrators, completion officers, credit risk, and finance, ensuring all lending requirements are satisfied prior to funds release.

Ability to work efficiently while maintaining accuracy and quality under pressure to meet tight deadlines.

To manage a pipeline of approximately 55 cases through to completion, ensuring compliance with service standards and lending policies.

To handle all internal and external telephone and email inquiries efficiently within company standards.

Ensure a good understanding of all company policies, procedures, and compliance guidelines, integrating these principles into daily practice to mitigate risks.

To embrace the principles of treating customers fairly and responsible lending in all decisions.

The Person

• Excellent understanding of the specialist bridging finance and commercial mortgage sector.
• Good knowledge of legal conveyancing.
• Experience working to tight deadlines.
• Experience in a regulated bridging environment (desired but not essential).
• Computer literate with good knowledge of MS Office (Excel, Word, PowerPoint).
• Knowledge of TCF.
• Fully CeMAP qualified or willing to work towards qualification.
• Good knowledge of compliance procedures within the mortgage industry.
• Ability to read and understand financial accounts, valuations, business appraisals, and credit searches.
• Analytical and pragmatic approach to underwriting.
• Excellent verbal and written communication skills.

The Opportunity

Shawbrook offers finance to diverse customer segments, emphasizing a premium experience, flexibility, and value. As a purpose-led organization, we focus on delivering sustainable long-term value for stakeholders.

Our diversified offerings include tailored lending propositions across SME, Real Estate, and Personal markets, ranging from complex structured credit facilities to mortgages for professional landlords and property investors, as well as digital personal loans. We fund our lending through customer deposits, attracting savers with excellent service, choice, and value.

Our unique business model combines deep human expertise with advanced digital, tech, and data capabilities, enabling us to deliver exceptional customer experiences efficiently and at scale. We foster an innovative and agile culture, high employee engagement, and are committed to diversity and social responsibility. If you're proactive, innovative, and collaborative, Shawbrook is the right place for you.

Why Work With Us?

• Be part of a modern, dynamic bank.
• Enjoy a challenging, fast-paced, and innovative culture.
• Find new ways to solve problems and improve processes.
• Join a diverse, inclusive environment that supports minority and underrepresented groups.
• Contribute to a socially and environmentally responsible business.
• Grow professionally and reach your full potential.

Reward

We prioritize your wellbeing with benefits such as:

• Family-friendly policies from Day 1, including maternity, adoption, and paternity leave.
• Free access to Headspace mindfulness app.
• Free access to Peppy app for fertility, pregnancy, and menopause support.
• Employee Assistance Programme (EAP) for various support services.
• Cycle to work scheme.
• Discounts on gym memberships and high street brands.
• Contributory pension scheme and death in service benefits.

We also support work-life balance and recognize contributions through bonuses and awards.