Breast Care Reception Administrator

Integrated Care System; Taunton; On-site; GBP 19,000 - 23,000; Part time

Job summary

A regional healthcare provider is seeking a part-time position in the Breast Care Centre to manage patient appointments and support the multi-disciplinary team. The role requires strong communication and organisational skills, along with previous clerical experience. It's a chance to work in a friendly team committed to patient care. The candidate should possess good IT skills and a Level 2 Diploma or equivalent.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development opportunities

Blue Light Card discounts

Qualifications

• Proficient IT, keyboard and data entry skills.
• Previous experience in a clerical environment.
• Knowledge of data protection and confidentiality policies.

Responsibilities

• Manage patient appointments and queries.
• Support clerical tasks in the Breast Care Centre.
• Uphold the Trust's values in all interactions.

Skills

Communication skills

Organisational skills

Interpersonal skills

IT skills

Empathy

Education

Maths and English GCSE C or above

Level 2 Diploma in Business Administration or equivalent

Tools

Microsoft Office

Trust software systems

Job description

The successful appointee will use excellent communication, organisational and interpersonal skills to support the clerical and wider multi-disciplinary breast care team. Tasks associated with the role include managing patient appointments - processing, booking and amending appointments - working across different Trust software systems, and responding to queries from colleagues, patients, and other visitors. The appointee will manage tasks from the reception desk in the Breast Care Centre, Musgrove Park Hospital. There are a number of regular tasks associated with the role, as well as the day-to-day variability to be expected within healthcare.

Throughout all interactions, the appointee is expected to uphold the Trust's values and to act in a professional, compassionate and courteous manner.

The contract is a permanent part-time contract with 30 hours per week, over 4 working days. This is an exciting opportunity to join a friendly, enthusiastic and inclusive team. We look forward to welcoming you to breast care.

Main duties of the job

Job Purpose

The purpose of this role is to support the delivery of outstanding patient care within breast services, championing the Trust's values of kindness, respect and teamwork, and aiming to ensure a professional, efficient and effective service.

The successful appointee will use excellent communication, organisational and interpersonal skills to support the clerical and wider multi-disciplinary breast care team. Tasks associated with the role include managing patient appointments (processing, booking and amending appointments), working across different Trust software systems, and responding to queries from colleagues, patients, and other visitors.

The appointee will manage tasks from the reception desk in the Breast Care Centre (Musgrove Park Hospital). There are a number of regular tasks associated with the role, as well as the day-to-day variability to be expected within healthcare.

Throughout all interactions, the appointee is expected to uphold the Trust's values and to act in a professional, compassionate and courteous manner.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

Please see the attached job description for further information. If you have any questions, please contact the hiring manager.

Person Specification

Qualifications

• Maths and English GCSE C or above.
• On the job training will be given to be completed within agreed time scale.
• Level 2 Diploma in Business Administration or demonstrate equivalent knowledge and skills gained through any combination of alternative study and/or previous employment.

Experience

• Proficient IT, keyboard and data entry skills.
• Previous experience of working in a clerical environment.

Additional Criteria

• Understanding of relevant policies including data protection and confidentiality.
• Knowledge of health and safety procedures and guidance.
• Knowledge of Microsoft Office software including Excel.
• Knowledge of administrative systems.
• Ability to demonstrate active listening skills, as well as empathy and compassion.
• Ability to develop effective working relationships on an individual, multi-professional and team basis.
• Personal management skills including time management and organisational skills.
• To respect patient dignity, ensuring confidentiality and appropriate communication including where barriers may exist (for example, language barriers).
• Evidence of a good standard of Literacy / English language skills.
• Excellent communication skills including verbal and written, face-to-face and via telephone / email.
• Able to use own initiative to plan, organise and prioritise workload to meet service demands.
• To be efficient and adaptable to changing service needs.
• Willingness to use technology to improve standards of care and support to our patients.
• To be able to unpack deliveries. For example, medical prostheses and leaflets (equipment will be available).
• Basic keyboard skills.
• Knowledge of medical terminology.
• Working knowledge of Maxims.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Senior Operations Manager for Breast Care at MPH