Breakfast Supervisor

LGH Hotels Management Ltd; West Drayton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

IHG employee room benefit programme

Employee discounts on LGH portfolio

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Health & wellbeing programs

Free meals on duty

Free parking

Job summary

Holiday Inn London Heathrow M4J4, operated by LGH Hotels Management Ltd, is reopening in September 2026 as a contemporary destination for business travellers and leisure guests. We’re seeking a Breakfast Supervisor who thrives in a fast-paced hospitality environment and believes in creating welcoming moments for every guest and colleague.

As Breakfast Supervisor you will lead the breakfast team, ensure breakfast service runs smoothly with high presentation and cleanliness standards, coach staff,

Qualifications

• Experience in hospitality operations and guest service excellence.
• Ability to lead and motivate a team in a fast-paced breakfast service.
• Strong communication skills and a calm, organised approach under pressure.

Responsibilities

• Lead and motivate the breakfast team to deliver exceptional guest experiences.
• Create a welcoming atmosphere where guests feel valued and cared for.
• Support, coach, and develop team members, helping them grow in confidence and capability.
• Ensure breakfast service runs efficiently, maintaining high standards of presentation, cleanliness, and food safety.
• Handle guest feedback positively and professionally, turning challenges into memorable moments.
• Work closely with the kitchen and hotel teams to ensure seamless communication and service.
• Take pride in every detail, from table presentation to service delivery.

Skills

Hospitality leadership

Guest service

Communication

Team coaching

Calm under pressure

Education

Hospitality qualification

Job description

Holiday Inn London - Heathrow M4,jct.4

Holiday Inn London Heathrow M4J4 is set to make an exciting return in September 2026. Following an extensive transformation, the hotel will reopen as a vibrant, contemporary destination for business travellers, holidaymakers, airline crews, conferences, and local guests alike

Start Every Day by Creating Memorable Moments

Breakfast is more than the first meal of the day—it's the first impression, the first smile, and the first opportunity to make our guests feel welcome, valued, and ready for whatever the day brings.

We're looking for a Breakfast Supervisor who loves bringing people together, thrives in a fast-paced environment, and understands that great hospitality starts with creating a sense of belonging for both guests and colleagues.

What You'll Be Doing

As our Breakfast Supervisor, you'll be the driving force behind a smooth and successful breakfast service.

You

• Lead and motivate the breakfast team to deliver exceptional guest experiences.
• Create a welcoming atmosphere where guests feel valued and cared for.
• Support, coach, and develop team members, helping them grow in confidence and capability.
• Ensure breakfast service runs efficiently, maintaining high standards of presentation, cleanliness, and food safety.
• Handle guest feedback positively and professionally, turning challenges into memorable moments.
• Work closely with the kitchen and hotel teams to ensure seamless communication and service.
• Take pride in every detail, from table presentation to service delivery.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

What You'll Bring

We're looking for more than experience—we're looking for the right person.

You Bring

• A genuine passion for hospitality and creating great guest experiences.
• Previous experience in food and beverage, restaurant, or hotel operations.
• Leadership skills that inspire trust, teamwork, and high performance.
• The ability to stay calm, organised, and positive during busy service periods.
• Strong communication skills and a natural ability to build relationships.
• Confidence in making decisions and solving problems quickly.
• High standards and attention to detail.
• A team-focused mindset with a desire to help others succeed.
• Energy, enthusiasm, and a positive attitude that guests and colleagues will remember.

Hotel

Perfectly positioned moments from Heathrow Airport and with excellent links into Central London, Holiday Inn London Heathrow M4J4 is set to make an exciting return in September 2026. Following an extensive transformation, the hotel will reopen as a vibrant, contemporary destination for business travellers, holidaymakers, airline crews, conferences, and local guests alike. With stylish guest rooms, versatile meeting and event spaces, welcoming food and beverage venues, and the trusted Holiday Inn brand behind it, the hotel is poised to become one of Heathrow’s leading hospitality destinations. More than just a hotel, this is a relaunch with ambition—creating memorable guest experiences while building a team culture centred on collaboration, development, and pride in delivering exceptional hospitality.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.