Breakfast Supervisor

TN United Kingdom; London; On-site; GBP 22,000 - 35,000; Full time

Job summary

An established industry player in the luxury hospitality sector is seeking a dedicated Breakfast Supervisor to lead their morning service. This role is pivotal in ensuring guests start their day with an exceptional experience. You'll be responsible for implementing top-notch customer service, supervising breakfast and lunch services, and maintaining high operational standards. Join a fantastic team in a luxurious boutique hotel where your contributions will be valued and rewarded. If you have a passion for hospitality and a commitment to excellence, this is the perfect opportunity for you to shine.

Qualifications

• Minimum one year experience as Supervisor in Food and Beverage.
• Strong listening, speaking and communication skills.

Responsibilities

• Ensure the Breakfast and Lunch services run smoothly in the restaurant.
• Implement the highest level of customer service consistently.
• Assist with training and development of team members.

Skills

Customer Service

Communication Skills

Leadership

Problem Solving

Education

Experience in Restaurant or Hotel

Supervisor Experience in Food and Beverage

Job description

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A luxury 5-star boutique hotel in the heart of Knightsbridge, London. 80 steps to Harrods and 1 minute to Harvey Nicholls. Warwick London is made of The Capital Hotel, Apartments & Townhouse, a total of 73 rooms. We are now recruiting you to join our five-star, luxurious boutique hotel. Have fun working alongside a fantastic team.

The Capital hotel is now looking for a dedicated Breakfast Supervisor to lead our morning service and ensure our guests start their day with an exceptional experience.

Responsibilities:

1. Implements the consistent delivery of the highest level of customer service.
2. Ensure the Breakfast and Lunch services run smoothly in the restaurant.
3. Assist with monthly bar beverage stock take.
4. Ensures that the department generates a professional impression and ethos to all customers and team members.
5. Participates with action on Customer Service Reports relevant to the department to achieve positive and consistent results.
6. Acts on customer feedback relevant to the breakfast service. This to include customer complaints and compliments.
7. Is aware of budgeted and actual departmental targets. This to include sales, covers, stocks levels and departmental profits.
8. Ensures all the F&B areas are clean, tidy and presentable at all times during the shift.
9. Ensures the team members are well groomed, well presented and wearing the correct uniform at all times.
10. Ensures the Room services to the guest are well presented and supervised.
11. Ensures to follow up and pass the handover from the previous and next shifts.
12. Is aware of and assists with the control of departmental operating costs in line with forecasted business levels.
13. Ensure the mini bars are fully stocked, well maintained and guest’s consumptions charged accordingly.
14. Maximises opportunities for breakfast sales and profit and other related targets.
15. Ensures effective stock rotation and maintains stock levels in accordance with hotel business and company policy. This to include storage and use of equipment.
16. Assists with stock-takes where required.
17. Follows procedures for food and beverage controls at all times. Security of stock and equipment to be at the forefront of all operations daily.
18. Assists with maintaining and improving departmental operating standards.
19. Controls wastage/misused products and keeps it to a minimum.
20. Positively approaches sales opportunities in order to maximise sales revenue and exceed budgeted sales targets for the department.
21. Assists with and suggests new promotional opportunities to enable departmental sales to meet and exceed budget. This to include the planning, implementation and review of promotions.
22. Assists with leading and motivating the departmental team to promote good employee morale and ensure a high level of commitment and pride in the Hotel.
23. Assists and supervises the daily events supporting the F&B Managers, including the preparation and follow up.
24. Carries out planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members’ personal development, both through formalised training sessions and day to day briefings.
25. Continuously coaches and counselling colleagues to develop skills accordingly.
26. Measures the success of F&B breakfast services training in meeting departmental objectives.
27. Complies with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensures all employment legislation is strictly adhered to.
28. Implements and actions cleaning procedures and standards in line with EHO standards.
29. Ensures a professional and friendly service throughout the hotel, with a specific focus on breakfast and increasing and maintaining standards.
30. Keeps himself/herself informed of the Hotel goals and objectives, and those of other departments, maximising the role he/she plays in delivering the hotel budgeted targets.
31. Operates IT systems in line with company standards where required.
32. Assists in the training of new staff members.
33. Attends training sessions and courses when required.
34. Is fully aware of, competent in and follows at all times:

- Hotel security procedures;

- Hotel health & safety policy and procedures;

- Hotel facilities and opportunities to promote these to customers;

- Hotel and departmental operational standards and procedures;

- Short- and long-term sales and marketing promotions;

- Company and Hotel performance and conduct guidelines, policies and procedures.

Completes all fire, health and safety training as requested.

Occasionally cover evening service in the case of the F&B Manager’s absence.

More about You:

·You will have some experience of working in a restaurant or hotel.

·Possess a friendly personality and excellent customer service skills.

·Strong listening, speaking and communication skills.

Minimum one year experience as Supervisor in Food and Beverage.