Breakfast Supervisor

Park Plaza; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

At Park Plaza, we are looking for a dedicated Breakfast Supervisor to enhance guest experiences in our stylish hotel. This role involves managing breakfast service, coaching the team, and ensuring high levels of guest satisfaction, all while enjoying extensive perks including wellness days and substantial meal discounts.

Benefits

Heavily discounted hotel room rates

50% F&B discount at restaurants and bars

30 days of holiday plus bank holidays

Access to pay before payday via Wagestream

Annual staff parties and events

Qualifications

• Experience as F&B Supervisor or Breakfast Supervisor in a hotel environment.
• Flexible availability for early morning shifts from 05:30 am.
• Ability to coach and mentor team members.

Responsibilities

• Manage breakfast service, ensuring guest satisfaction.
• Inspire and coach team members, leading by example.
• Handle guest requests and execute order delivery promptly.

Skills

Guest Service

Team Management

Upselling

Job description

Social network you want to login/join with:

At Park Plaza, first-class service and delicious food and drink are as important to the hotel experience as a great night’s sleep in a stylish location. That is why your contribution as our Breakfast Supervisor/Team Leader is so important.

As the friendly face of the 494 guest bedrooms, 6 Meeting and Events spaces, Illy Café, and Florentine Restaurant and Bar at the stylish Park Plaza Waterloo London Hotel, ideally located just south of Westminster Bridge with spectacular views across London.

We are seeking an extraordinary Breakfast Supervisor, an epitome of ambition and dedication, driven to deliver service that leaves hearts aflutter.

As our Breakfast Supervisor, you will receive:

• Salary: £14.46 per hour plus generous TRONC - Up to £15.50/hour (rate inclusive of TRONC)
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, with all team members starting with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

We are looking for our Breakfast Supervisor, who:

• Completes tasks relevant to the guest cycle in Breakfast Service (greeting guests, taking, preparing, and delivering orders promptly, upselling, managing the team, handling guest requests liaising with relevant teams to ensure guest satisfaction, and ensuring business continuity through payment compliance)
• Inspires, coaches, and mentors team members
• Can work early mornings from 05:30 am on the rota basis
• Is fully flexible to support the hotel F&B (Restaurant and Bar) and other F&B-related operations whenever required
• Always leads by example
• Has previously worked as an F&B Supervisor/Head Waiter-Waitress or Breakfast Supervisor/Team Leader in a hotel environment

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travelers with stylish guest rooms and versatile meeting facilities, complemented by award-winning restaurants and bars.