Breakfast Receptionist

Fallow; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A modern British restaurant in London is seeking a Breakfast Receptionist to provide exceptional service and manage guest experiences. The successful candidate will have previous hospitality experience, strong communication skills, and the ability to multitask in a fast-paced environment. This full-time role offers a competitive salary starting from £14.5 per hour and various employee benefits including discounts and career progression opportunities.

Benefits

Competitive salary

Career progression

Continuous Learning and Development

Wellbeing initiatives

Free welcome lunch for you and a guest

50% restaurant discounts

Increased holiday entitlement after three years

Enhanced parental leave

Sabbaticals after three years

Opportunity for staff pop-up nights

Qualifications

• Previous experience as a Receptionist or Host in a high-quality hospitality environment.
• Exceptional customer service and communication skills are required.
• Strong organizational skills and attention to detail necessary.
• Ability to multitask and remain calm under pressure.
• A team player with a positive and proactive attitude is essential.

Responsibilities

• Greet guests with a warm and professional demeanor.
• Manage reservations and guest flow to optimize dining experience.
• Handle phone and email inquiries, assisting with bookings.

Skills

Customer service

Communication

Organizational skills

Multitasking

Team player

Booking system proficiency

Job description

Overview

BREAKFAST RECEPTIONIST. Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’. As a Breakfast Receptionist, you will be responsible for providing a warm, friendly, and efficient welcome to all guests, ensuring they have a smooth and enjoyable experience from arrival to departure. This role involves managing reservations, assisting with guest inquiries, and supporting the front-of-house team to maximize guest satisfaction and table occupancy.

Key responsibilities

• Greet guests with a warm and professional demeanour, ensuring a positive first impression.
• Manage reservations, seating arrangements, and guest flow to optimize the dining experience.
• Handle phone and email inquiries, providing accurate information and assisting with bookings.
• Work closely with the front-of-house and management team to ensure seamless service.
• Maintain an organized and efficient reception area.
• Assist with special requests and accommodate guest needs whenever possible.

About you

• Previous experience as a Receptionist or Host in a high-quality hospitality environment.
• Exceptional customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• A team player with a positive and proactive attitude.
• Proficient in utilizing the Seven Rooms booking system.

Schedule

Monday to Friday from 6:30am to 3:00pm.

The benefits

• Competitive salary.
• Career progression.
• Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
• Wellbeing initiatives.
• Reward and recognition schemes.
• Free welcome lunch for you and a guest.
• 50% restaurant discounts across the group.
• 25% Friends and Family discounts.
• 50% discount on company retail.
• Supplier trips, staff parties and team socials.
• Staff meal during your shift.
• Increased holiday entitlement after three years employment.
• Enhanced parental leave (after one year’s employment).
• Sabbaticals (after three years employment).
• Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.

Experience

Experience: Required

Languages: English – Advanced

Employment: Full-time

Schedule: Monday-Friday from 6:30am to 3:00pm

Salary: from £14.5 hourly

Starting time: Immediate start!

About Fallow

Modern British style cuisine

At FALLOW, we are passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.