Breakfast Host

Klarent Hospitality Limited; City of Edinburgh; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a vibrant team at a historic hotel in Edinburgh as a Breakfast Host! This role offers a unique opportunity to deliver exceptional service and create memorable experiences for guests. With a focus on food and beverage management, you will engage with guests, manage bookings, and support various outlets within the hotel. The position provides a dynamic work environment and the chance to develop your skills in hospitality. Enjoy exclusive benefits, including discounted stays and meals, while being part of a legacy of service excellence. Your journey in the hospitality world starts here!

Benefits

Free and healthy meals when on duty

50% off Food & Beverage Venues

Discounted use of Leisure Facilities

Discounted hotel stays

Free stays as rewards

Opportunities for personal development

Fully funded apprenticeships

28 Days of Annual Leave

Flexibility to purchase additional holiday days

Pension enrolment

Qualifications

• Passion for delivering exceptional customer service.
• Ability to manage food and beverage orders effectively.

Responsibilities

• Deliver food and drink orders with exceptional service.
• Manage Food and Beverage bookings in a timely manner.

Skills

Customer Service

Food and Beverage Management

Multitasking

Communication Skills

Education

High School Diploma

Tools

Booking System

Job description

Our Story:

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

We are delighted to celebrate The Caledonian’s 120^thanniversary in Scotland’s capital, proudly celebrating and sharing its stories, anecdotes and memories throughout the hotel and beyond.

We would love for you to embark on the journey to our next chapter, The Caley Way!

Our Management Company:

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

Exclusive Benefits:

• Hourly Rate of £12.21
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality.

The Role:

As our Breakfast Host, your day will be an opportunity to deliver exceptional service in an elegant setting, where every detail matters. Here’s what a day with us might entail:

• You enjoy taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
• Multifunctional Food and Beverage management and support allowing you to flex your skills in all Food and Beverage Outlets within the Hotel. This will cover and not exclusive to restaurants, bars, in room dining and conference and events.
• Ensure that all Food and Beverage bookings are managed and communicated across the Food and Beverage department in a timely manner
• In depth knowledge of the booking system used within the Food and Beverage department
• Ensure that all guests are called pre-arrival, and any specific requirements are communicated with the teams
• Liaison with guests in the booking of private events within the Food and Beverage departments.
• Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
• Up-sell with latest departmental incentives
• Carry out cleaning duties as assigned to you in any of the food and beverage outlets
• As a Food and Beverage Host you will work 5 days per week, including, but not always, weekends and bank holidays

What Do We Desire:

• Are you a warm, energetic and passionate individual eager to join a team of likeminded professionals? Then this is the role for you!
• A genuine passion for excellence and a continuous desire to learn and evolve.
• A proactive, positive approach with a natural ability to inspire and lead.
• A genuine commitment to delivering exceptional service for both our guests and team members.
• Flexible and adaptable to support the wider hotel as and when required.

Join us at The Caley and be part of a legacy of service excellence, while embarking on your own career journey in the vibrant world of hospitality. We can’t wait to welcome you to our team!