Breakfast Floor Manager

Hilton; London; On-site; GBP 29,000; Full time

Job summary

A leading hotel chain is seeking a Breakfast Floor Manager in London. The role involves supervising restaurant operations, ensuring excellent guest service, and developing team members while maintaining brand standards. Ideal candidates will have food and beverage experience, possess excellent grooming standards, and be able to work effectively under pressure.

Benefits

28 days paid holiday increasing with service

Exclusive high-street discounts

Industry-leading Team Member discounts on hotel stays

Access to development programmes

Free meals on shift

Qualifications

• Food and Beverage experience is essential.
• Must be able to work under pressure and maintain high grooming standards.
• Flexibility to adapt to various work situations is necessary.

Responsibilities

• Supervise and train team members in breakfast restaurant operations.
• Monitor guest inquiries and assist in resolving complaints.
• Ensure compliance with health and safety standards.

Skills

Food and Beverage experience

Able to meet financial targets

Ability to comply with all Food and Beverage brand standards

Ability to work under pressure

Excellent grooming standards

Willingness to develop team members and self

Flexibility to respond to different work situations

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Our new restaurant launched in June 2023 is the heart of the hotel eating and drinking experience.

Buzzy and fast paced from morning to late, with friendly and informal service in a landmark address.

Located on the ground floor, we offer a fine casual all day destination, with outdoor seating overlooking Hyde Park.

We serve a breakfast buffet with live cooking stations and an all-day a la carte menu along with a signature afternoon tea. Our modern British approach, combined with traditional and international flavours creates a simple menu perfect for an everyday treat, casual lunch, business meeting or celebratory dinner.

Salary: £28,700 per year plus service charge

BENEFITS

·28 days paid holiday increasing with service

·Exclusive high-street discounts through Perks at Work portal

·Industry-leading Team Member discounts on hotel stays for you, your family and friends

·Access to leadership and development programmes through Hilton University

·Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace

·Reward programmes, incentives and team member recognition, as well as long service awards

·50% off in Hilton restaurants and bars (subject to individual outlets)

·Refer a Friend Scheme

·Uniforms provided and laundered complimentary

·Free meals on shift

What will I be doing?

A Breakfast Floor Manager, will be responsible for assisting management in the direction and administration of the breakfast restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise, support, schedule, assign daily work, inform and train team members in the breakfast restaurant activities and operations
• Monitor, observe and assist in evaluating team member performance
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Ensure compliance with health, safety, sanitation and alcohol awareness standards
• Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Assist in monitoring inventory and inventory control

What are we looking for?

A Breakfast Floor Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Food and Beverage experience
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for delivering exceptional levels of guest service

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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