Breakdown Claims Handler

AWE; Harrogate; Remote; GBP 24,000; Full time

Job summary

A leading company is looking for a Breakdown Claims Handler in Harrogate. You will handle inbound claims calls and provide support to customers facing a variety of breakdown situations. Join an energetic team where you can develop your skills in a supportive environment.

Benefits

Competitive salary and benefits package

Flexible working and holiday options

Pension and enhanced parental leave

Discounts on technology, travel, and leisure

Learning and development opportunities

Volunteering and charity support days

Qualifications

• Effective communicator, empathetic and reassuring.
• Organised and efficient worker with attention to detail.

Responsibilities

• Answer inbound calls from customers making claims.
• Provide verbal support and advice to customers.
• Liaise with recovery agents and other departments.

Skills

Strong verbal communication

Strong written communication

Customer service

Empathy

Attention to detail

Job description

Breakdown Claims Handler

We have a fantastic opportunity for a Breakdown Claims Handler to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls from customers wishing to make a claim on their policy. You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.

The role attracts a salary of £23,359 working remotely after training, 35.5 hours per week: 3.30pm - 11pm Monday to Thursday and Friday 3pm - 11pm

Responsibilities:

• You'll be answering inbound calls from customers wishing to make a claim on their policy
• You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents.
• You will offer verbal support and advice to customers regarding their breakdown or motor incident, and whilst doing this you'll be delivering a market leading standard of customer care
• In addition to speaking to our customers, you'll also liaise with our nationwide network of recovery agents, and colleagues from other departments within the business.

Experience:

• The ideal candidate is upbeat, enthusiastic and passionate about helping customers.
• You will also be an effective communicator, who is empathetic, reassuring and understanding when speaking to customers on the telephone.
• You should be an organised individual, who is able to work efficiently whilst maintaining attention to detail.

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

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REF-222 506