Brasserie Host

Sopwell House; St Albans; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxurious country house hotel in St Albans is seeking an enthusiastic Host for their Brasserie team. Your role involves greeting guests, managing reservations, and ensuring high standards of service. With over two years of experience in luxury hospitality and outstanding customer service skills, you'll contribute to an exceptional guest experience. The position includes benefits like training opportunities, free staff meals, and discounts on accommodations and spa services.

Benefits

Free staff meals and parking

Discounted food and beverage

Uniform Provided

28 days holiday plus one on your birthday

Qualifications

• Over two years of experience in five-star hotel restaurants or similar environment.
• Proven supervisory experience, leading teams and managing daily operations.
• Outstanding customer service skills, consistently exceeding guest expectations.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Manage reservations and coordinate seating for efficient dining.
• Monitor the dining area to ensure guest satisfaction.

Skills

Outstanding customer service skills

Proven supervisory experience

Proficient with Micros systems

Flexible and reliable

Job description

Full-Time Position (40 hours per week)– Work schedule varies, with shifts typically scheduled between 6 : 00 am and 11 : 00 pm.

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose. We’re looking for an enthusiastic and welcoming Host to join our vibrant Brasserie team , delivering exceptional guest experiences every day. Our Brasserie is celebrated for its contemporary cuisine, inviting atmosphere and outstanding service - the perfect setting for someone passionate about hospitality.

Your Role in Our Family :

• Greet and welcome guests with warmth and professionalism, creating a memorable first impression.
• Manage reservations and coordinate seating to ensure a smooth and efficient dining experience
• Escort guests to their tables, present menus, and assist with any initial requests.
• Handle incoming calls and inquiries, providing accurate information and assisting with reservations.
• Maintain a tidy and organised host station at all times.
• Monitor the dining area to ensure guest satisfaction, promptly addressing any special requests or concerns.
• Work closely with the waitstaff and management team to support seamless service and communication.
• Uphold the highest standards of hospitality, service, and guest care.
• Oversee guest flow to maximise seating efficiency while maintaining an exceptional guest experience.
• Ensure compliance with all health, safety, and hygiene standards and procedures.

What Would Make You the Perfect Fit?

• Over two years of experience in five-star hotel restaurants or similar environment, delivering exceptional service in luxury hospitality settings.
• Proven supervisory experience, leading teams, managing daily operations, and ensuring the highest standards of service.
• Proficient with Micros systems, or quick to adapt to new technology for efficient restaurant management.
• Outstanding customer service skills, consistently exceeding guest expectations and creating memorable experiences.
• Flexible and reliable, with a willingness to work weekends, evenings, and peak periods.
• Loyal, trustworthy, and committed, bringing a positive, responsible, and passionate approach to every role.

The Best Bit :

• Wide range of training and development opportunities
• Free staff meals and parking
• Discounted food and beverage, accommodation and spa
• Uniform Provided
• 28 days holiday and 1 extra holiday day on your birthday
• 30% discount on Spa treatments and Spa days
• 10% discount on Spa products
• Introduce a friend at work bonus
• Preferred Hotel Group discounted global hotel rates

At Sopwell House, we live by our Vision, Purpose, and Values.

All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.