Brand Standards & Quality Manager - Central Support Office

Buzzworks Holdings; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality leader in Scotland seeks a Brand Standards & Quality Manager to oversee operational excellence. Responsibilities include creating brand documentation and performing audits. Candidates should have a background in quality management within fast-paced industries, showcasing strong attention to detail and organizational skills. This role offers a collaborative environment focused on delivering exceptional hospitality.

Benefits

Flexible working options

40% staff discount across venues

Additional holidays for long service

Access to Wagestream

Wellbeing Hub & Employee Assistance Programme

Annual Wellbeing Day

Discounted Gym Membership

Training and development opportunities

Qualifications

• Experience in a quality, compliance or brand standards role within hospitality or retail.
• Comfortable using digital tools and systems.
• Collaborative team player.

Responsibilities

• Create and maintain documentation for brand standards and operational processes.
• Design and deliver a regular auditing schedule.
• Collaborate with departments to improve standards.

Skills

Attention to detail

Organisational skills

Process-driven mindset

Confident communicator

Digital tools proficiency

Collaboration

Understanding customer experience

Job description

Overview

At Buzzworks, we are all about making people feel great - our guests, our teams, and our communities. With a portfolio of outstanding venues and a strong people-focused culture, we’re passionate about delivering exceptional hospitality and building careers that thrive.

The Buzz

• A buzzing, people-focused culture
• Flexible working options
• 40% staff discount across all Buzzworks venues
• Additional holidays for long service at 1, 3 and 5 years
• Access to Wagestream (financial wellbeing tool)
• Buzzworks Perks - exclusive discounts, treats & more
• Wellbeing Hub & Employee Assistance Programme
• Annual Wellbeing Day & Discounted Gym Membership
• Training, development, and real progression opportunities

The Works

As our Brand Standards & Quality Manager, you will be the guardian of operational excellence across our business. You’ll be accountable for creating, documenting, communicating, and auditing our brand and operational standards - ensuring every process is clear, consistent, and aligned with the Buzzworks way. Working as part of the Learning & Development team, you’ll collaborate across all departments to ensure the highest quality of service and operational consistency is delivered at every level of the business.

Responsibilities

• Process & Standards Management
• Create and maintain clear, concise, and user-friendly documentation for brand standards and operational processes
• Package processes into accessible training and communication materials for venue teams
• Develop and manage a simple, accessible digital platform for hosting and sharing process documents
• Ensure all standards reflect legal compliance, industry best practice, and Buzzworks values

• Auditing & Development
• Design and deliver a regular auditing schedule across all venues
• Analyse audit results and produce action-oriented reports and recommendations
• Continuously review standards in response to business needs, customer experience, and audit outcomes
• Recommend and lead changes that support operational effectiveness and quality delivery

• Collaboration
• Collaborate with all departments to understand practical application of standards and processes, identifying areas for improvement or standardisation
• Work with the L&D team to embed standards and processes into onboarding, e-learning and live training
• Identify skills gaps and recommend training interventions based on findings

Who You Are

• Experience in a quality, compliance or brand standards role within hospitality, retail, or a similar fast-paced industry
• Outstanding attention to detail and organisational skills
• A process-driven mindset with the ability to translate complex operations into simple steps
• Confident communicator - written, verbal and visual - with the ability to engage a range of audiences
• Comfortable using digital tools and systems to create and manage documentation
• A collaborative team player who thrives on working cross-functionally
• Passion for hospitality and a deep understanding of what ‘great’ looks like in customer experience

Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is key to our mission:

To make people feel great through hospitality.