Brand Sponsored Partner, Ralph Lauren

Medirest Signature; Hedge End; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading employee-owned business as a Brand Sponsored Partner, where you'll enhance customer experiences and engage with the John Lewis brand. You'll work collaboratively to maintain high standards and support dynamic marketing efforts, all while benefiting from a supportive training environment.

Qualifications

• Experience in a customer-facing role is welcomed but not essential.
• Training will be provided to help you perform at your best every day.

Responsibilities

• Deliver excellent and market-leading customer experiences.
• Prioritize the customer by proactively addressing their needs.
• Assist in creating marketing events to attract new customers.

Skills

Communication

Basic IT literacy

Job description

About the role

As a Brand Sponsored Partner, you will be inspired and empowered to seek out opportunities to achieve the right outcomes for our customers. You will work with colleagues, the Brand, and the Team Manager to generate sales and enhance the customer experience. In addition to providing excellent service, you will maintain high shop standards through displays, stock availability, and cleanliness. Understanding your customers will enable you to deliver the best service and build long-term loyalty to our brand.

Key Responsibilities

• Deliver excellent and market-leading customer experiences.
• Prioritize the customer by proactively acknowledging them, identifying their needs, and ensuring these are met, resolving any queries or complaints.
• Provide opportunities for customers to engage with the John Lewis brand and the supported Brand through personalized and social marketing.
• Monitor sales performance and best sellers to support promotions and seasonal changes.
• Assist in creating and supporting marketing events to increase footfall and attract new customers.
• Suggest ideas for continuous improvement to maximize productivity.

Essential skills/experience you'll need

• Basic IT literacy skills.
• Strong communication skills.

Desirable skills/experience you may have

Experience in a customer-facing role is welcomed but not essential. Training will be provided to help you perform at your best every day.

About The Partnership

We are the largest employee-owned business in the UK, home to our cherished brands John Lewis and Waitrose. We are driven by our purpose to build a happier world. As we look to the future, there has never been a more exciting time to join us.

Our focus is on retail excellence. We innovate, adapt, and diversify continuously. We are committed to price, quality, and service in John Lewis and passionate about serving food lovers in Waitrose.

As Partners, we share ownership and its rewards. We contribute to our success, work together through challenges, and uphold our values by treating everyone with kindness and respect.

We foster an inclusive environment where everyone can be themselves and thrive, growing individually and collectively.

As Partners, we make a difference, and it’s everyone’s responsibility.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks for successful candidates. You will be informed and provided with details during the recruitment process. We encourage prompt completion of any vetting documents to avoid delays. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be required for some roles.

Apply promptly, as vacancies may close early if there are many applicants.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.