Brand Specialist - Victoria's Secret, Liverpool

TN United Kingdom; Liverpool; On-site; GBP 20,000 - 30,000; Part time

Job description

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Brand Specialist - Victoria's Secret, Liverpool, Liverpool

Client:

NEXT

Location:

Liverpool, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ba289b184dca

Job Views:

31

Posted:

22.03.2025

Expiry Date:

06.05.2025

Job Description:

The Brand Specialist - Beauty is responsible for demonstrating & training all brand initiatives including Selling, Bra Fitting, Product Knowledge & Brand Standards that drive customer satisfaction & total sales. They support building a customer centric culture through all associates by training & demonstrating best in class selling & fitting capabilities. They also actively lead & participate in brand launch activities including floorsets, education & customer insights. In addition, they are the extension of the SLT supporting the store opening/closing activities.

Key Responsibilities:

1. Demonstrates best in class selling capabilities focused on driving bras as the key differentiator both on the sales floor & in the fitting room.
2. Supports SLT in executing Bra Certification maintaining 100% of applicable associates certified at all times.
3. Actively takes non-peak CSL segments supporting overall store sales.
4. Supports SLT in planning & executing product education by leveraging all company & brand tools.
5. Ensures brand launches are executed flawlessly by participating in & training associates on new product, mapping & customer feedback.
6. Demonstrates high level of brand knowledge including store standards supporting overall store execution.
7. Supports SLT in reviewing Mystery Shop report & actively plans training to improve results.
8. Ensures customer experience at cash wrap is efficient & service standards are of a high level.
9. Supports SLT in dealing with any customer-related query including but not limited to; Complaints, Parcels/Orders.
10. Supports overall store by demonstrating & training all brand and store initiatives.
11. Actively leads opening/closing activities including setting direction, close to open recovery whilst driving team productivity.

Qualifications/Preferences:

1. Exhibits an authentic desire to exceed the customer’s expectations.
2. Proven ability to meet or exceed goals preferred.
3. Demonstrates a sense of urgency.
4. Has a healthy, competitive spirit, while maintaining a team focus.
5. Is resilient and bounces back quickly from setbacks.
6. Pursues opportunities to take on more responsibility.
7. Seeks out coaching from leaders and peers to improve productivity; leads own learning.
8. Demonstrates ability to improve customer satisfaction and drive customer loyalty.
9. Demonstrates excellent store operational skills.
10. Schedule flexibility that includes evenings, weekends, holidays, and non-business hours.
11. Experience in managing a store/team/department alone; including key holding responsibilities.

Please note this is a 32 hour per week contract.

Key behaviours/Approach:

1. Ability to communicate effectively; both verbal and written.
2. Ability to form effective and positive working relationships with other team members.
3. Ability to work in a team environment to achieve goals.
4. Have a genuine passion for retail.
5. Demonstrate genuine desire to provide excellent customer service.
6. Ability to multitask with attention to detail.
7. Enthusiastic and positive attitude to work.
8. Strive towards our best place to work ethos.