Brand Specialist (Supervisor) - Womenswear Denim (Trafford)

TN United Kingdom; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Manchester is seeking a Brand Specialist (Supervisor) for Womenswear Denim. The role focuses on delivering exceptional customer service, motivating the team, and driving sales through effective communication and training. Ideal candidates are passionate about products and capable of inspiring others while maintaining high retail standards.

Qualifications

• Driven by sales targets and eager to learn data analysis.
• Great communicator and passionate about products.

Responsibilities

• Deliver exceptional customer service and manage complaints.
• Motivate colleagues through brand knowledge and training.
• Build and develop client relationships.

Skills

Communication

Data Analysis

Customer Service

Sales

Job description

Brand Specialist (Supervisor) - Womenswear Denim (Trafford), Manchester

Job Description:

Job Introduction:

As a Brand Specialist, you will:

1. Deliver exceptional customer service by sharing product knowledge, creating memorable experiences, and effectively managing complaints.
2. Motivate and excite colleagues by sharing brand knowledge, communicating stories of new products, exclusives, and driving sales through training.
3. Take responsibility for tasks beyond your role, identify opportunities to improve business, customer service, and retail standards.
4. Follow health, safety, and security procedures, actively preventing stock loss.
5. Adapt to daily challenges, working across departments and maintaining service excellence and collaboration.
6. Build and develop your client base through exceptional service and personalized relationships.

About You:

1. You are driven by numbers, with targets in sales, CRM, and NPS, and eager to learn more about data analysis.
2. You are a great communicator, passionate about products, capable of inspiring your team with brand training.
3. You are well-informed about competitors and market trends.
4. You are recognized as a sales and service expert.
5. You are collaborative, keeping your team and partners informed of successes and challenges.
6. You are approachable, willing to support and coach your team.
7. You take pride in stock replenishment, maintaining standards, and inspiring others.
8. You embody company values, being a trusted and respected colleague.

Note: All team members are expected to be flexible, with roles adapting to business needs.