Brand Specialist - Makeup and Cosmetics - Full Time - Exchange

TN United Kingdom; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the cosmetics sector is seeking a Brand Specialist to deliver exceptional customer service and inspire colleagues. The role involves building customer relationships, sharing product knowledge, and adapting to daily challenges while maintaining high retail standards.

Qualifications

• Curious and eager to learn about sales, CRM, and NPS targets.
• Great communicator and passionate about products.

Responsibilities

• Deliver exceptional customer service by sharing product knowledge.
• Motivate colleagues by sharing brand knowledge and driving sales.
• Build and develop client base through exceptional service.

Skills

Communication

Customer Service

Sales

Job description

Job Title: Brand Specialist - Makeup and Cosmetics - Full Time - Exchange

Job Details

Client: Selfridges

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 4d953bfbc880

Job Views: 3

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description

As a Brand Specialist, you will:

• Deliver exceptional customer service by sharing product knowledge, creating memorable experiences, and managing complaints effectively.
• Motivate and inspire colleagues by sharing brand knowledge, communicating stories of new products, exclusives, and driving sales through training.
• Take responsibility for tasks beyond your role, identify opportunities to improve business, customer service, and retail standards.
• Follow health, safety, and security procedures to prevent stock loss.
• Adapt to daily challenges; be flexible to work in different departments, maintaining service excellence and collaboration.
• Build and develop your client base by nurturing customer relationships through exceptional service.

About you:

• You are curious and eager to learn about sales, CRM, and NPS targets, even if you lack direct experience.
• You are a great communicator and passionate about our products, capable of delivering inspiring brand training.
• You stay informed about competitors' activities.
• You are recognized as a sales and service expert.
• You are collaborative, keeping your team informed about successes, challenges, and customer feedback.
• You are approachable, invested in your team, and available for support and coaching.
• You take pride in stock replenishment, maintaining standards, and inspiring others.
• You embody our values as a trusted and respected colleague.

Note: All team members are expected to be flexible, and responsibilities may change according to business needs.