Brand Specialist - Beauty Workshop Full Time - Birmingham

Selfridges; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Selfridges is seeking a passionate Brand Specialist for its Beauty Workshop in Birmingham. The role focuses on delivering exceptional customer service, sharing product knowledge, and motivating team members to drive sales. Ideal candidates will embody a collaborative spirit and a commitment to upholding the prestigious standards of Selfridges.

Qualifications

• Entry-level position requiring strong customer service and communication skills.
• Ability to build and maintain customer relationships.
• Sales targets awareness and enthusiasm for the brand.

Responsibilities

• Deliver exceptional service and manage complaints.
• Train colleagues on brand knowledge and product exclusives.
• Adhere to health and safety standards.
• Replenish stock and maintain retail standards.

Skills

Customer service

Communication

Sales expertise

Team motivation

Job description

Brand Specialist - Beauty Workshop Full Time - Birmingham

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Brand Specialist - Beauty Workshop Full Time - Birmingham

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• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service
  
  

Job Introduction

As Brand Specialist You Will

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service
  
  

A Bit About You

• All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
• A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
• Well informed. You will make it your business to know what our competitors are up to
• Known to be a sales and service expert
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
• Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
• An example of our values, a trusted and respected colleague
  
  

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

Selfridges

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Retail

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