Brand Representative - Metrocentre, Hollister

ABERCROMBIE AND FITCH; Gateshead; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Brand Affiliate potential

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. in Gateshead seeks a Store Brand Representative who brings a welcoming, inclusive customer experience. You’ll engage shoppers, help them find products, and keep the sales floor visually aligned with brand standards.

Responsibilities include processing purchases, returns and exchanges at the cash wrap, supporting omni‑channel tasks like online orders and in‑store pickup, and contributing to a friendly, well‑presented store environment.

Qualifications

• Welcoming customer experience.
• Balancing customer engagement with operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to customers.
• Support product replenishment and maintain a clean, organized sales area.
• Process purchases, returns, and exchanges at the cash wrap.
• Assist with online orders, in-store pickup, and ship-from-store tasks.

Skills

Welcoming experience

Customer engagement

Organizational skills

Reliability

Job description

Job Description:

Our Brand Representatives bring our store experience to life‑engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do:

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you!

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

The starting rate for this position is £10.85 per hour (i.e., the recruiting pay range for this position is £10.85 - £10.85 per hour). The starting rate and range may be modified in the future.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.