Brand Representative - Braintree Village, Hollister

ABERCROMBIE AND FITCH; Braintree; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Training & Development

Global Team

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers with care and representing our brand authentically. You will help create a welcoming environment and assist shoppers in finding what they need while upholding presentation standards.

This role offers a flexible schedule, merchandise discounts, and opportunities for career advancement within a global omnichannel retailer. A welcoming, inclusive attitude is essential.

Qualifications

• Customer experience-focused role with welcoming service.
• Assist customers with product selection and styling guidance.
• Support replenishment and maintain clean, organized, visually consistent sales environment.
• Process purchases, returns, and exchanges at the cash wrap.
• Support Save the Sale orders and fulfill in-store pickup.

Responsibilities

• Provide warm, welcoming service to all customers.
• Anticipate needs and offer product support across categories.
• Maintain presentation standards and optimize store layout.
• Process purchases, returns, and exchanges efficiently.

Skills

Customer service

Sales support

Merchandising

Cash handling

Attendance reliability

Organizational skills

Tools

POS system

Omnichannel support

Job description

Job Description:

Our Brand Representatives bring our store experience to life‑engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do:

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you!

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

The starting rate for this position is £10.85 per hour (i.e., the recruiting pay range for this position is £10.85 - £10.85 per hour). The starting rate and range may be modified in the future.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.