Brand Representative - Gloucester Quays, Hollister

ABERCROMBIE AND FITCH; Gloucester; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Brand Affiliate program

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. in Gloucester is seeking Brand Representatives to bring the store experience to life by engaging customers and helping them find what they need with care. You will support product presentation, cash wrap, and omni-channel orders in a welcoming environment.

Ideal candidates are reliable, possess strong communication skills, and enjoy teamwork. The role offers merchandise discounts, flexible scheduling, and opportunities for career advancement within a global brand.

Qualifications

• Customer-facing role requiring a warm, welcoming approach.
• Excellent communication and active listening are essential.
• Ability to quickly understand customer needs and provide product guidance.
• Reliable attendance and strong organizational skills.

Responsibilities

• Provide warm, welcoming service to all customers and offer product support.
• Assist with maintaining a clean, organized, and visually presenting store environment.
• Process purchases, returns, and exchanges accurately at the cash wrap.
• Support online orders and omni-channel processes like pick-up and ship-from-store.

Skills

Customer service

Communication

Sales awareness

Attention to detail

Job description

Job Description

Our Brand Representatives bring our store experience to life-engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You'll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You'll Get

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

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ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.