Brand Representative - Chantry Place, Hollister

Abercrombie & Fitch Co.; London Borough of Harrow; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Brand Affiliate Opportunity

Training and Development

Global Team Support

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers and maintaining a welcoming environment. You will help customers find products, provide styling guidance, and ensure a visually present store.

Responsibilities include welcoming service, replenishment, accurate checkout processing, and support for online orders and omni-channel pickups. This role emphasizes reliability, teamwork, and exceptional customer care.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to welcome customers and guide product selection.
• Strong communication and teamwork to support store operations.

Responsibilities

• Provide warm, attentive service and engage customers.
• Support product replenishment and maintain visual standards on the sales floor.
• Process purchases, returns, and exchanges at the cash wrap accurately.
• Assist with online orders and omni-channel processes (in-store pickup, ship-from-store).

Skills

Customer service

Retail sales

Communication

Teamwork

Job description

Job Description: Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You’ll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

The starting rate for this position is£10.85 per hour (i.e., the recruiting pay range for this position is £10.85 - £10.85 per hour). The starting rate and range may be modified in the future.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER. Join us as we team up around the globe and grow to a $5+ billion family of brands—powered by purpose and the belief that we are all leaders.

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.